April 6, 2023, The Financial Commission, a leading external dispute resolution (EDR) organization catering to the financial services industry, warns the public regarding fake representatives mimicking the Financial Commission to defraud customers of forex brokers and provide illegal services.
The Financial Commission was recently contacted with information from the public regarding a group of individuals who were impersonating the Financial Commission’s brand and services by using a lookalike logo and email addresses, such as [email protected], [email protected],[email protected] and others while purporting to offer fictitious services in what appears to be an attempt to scam customers.
These fake representatives of The Financial Commission offered forex brokers’ customers a paid service to retrieve funds lost during trading on their trading accounts. For such a service, the alleged representatives demanded a fee and, in some cases, provided letters of guarantee to the victims.
The Financial Commission has taken measures to notify parties that the perpetrators are pseudo-clones not associated with The Financial Commission in any way and may be seeking to defraud customers. The great lengths that fraudsters may go to defraud people can be difficult for even the most risk-averse investors to detect.
In an effort to protect our customers, The Financial Commission recommends the public and forex brokers’ clients to note the following:
- The Financial Commission does not charge or request any fees for services to customers of their broker members. Our services for traders are absolutely free
- The Commission does not service customers of brokers who are not members. We advise customers to first review our members list to see if their broker is part of our organization: https://financialcommission.org/members/participating-members-of-the-financial-commission/
- The Financial Commission does not solicit or initiate communications with customers by “cold” emailing or calling – we communicate with customers only after receiving an inbound inquiry via our official website financialcommission.org
- The Financial Commission does not issue letters of guarantee or similar documents to traders.
- Customers should always use the Dispute Resolution Form located on our website at the following address to submit an inquiry: https://financialcommission.org/resolving-a-dispute/how-to-file-a-complaintdispute/dispute-resolution-form/ (see screenshot)
- Please carefully review the contact details in messages you may receive from us – we will always provide links to our secure site using an “https” URL and our official email address: [email protected]
- If you receive a message from a person claiming to be a representative of The Financial Commission without having first contacted us about a dispute or question, please send a message to our official address for clarification before providing any personal information: [email protected]
The Financial Commission will continue to work with the public in order to identify and weed out potentially fraudulent activity and will take proactive steps to ensure the security of communication with traders. We encourage all traders to notify us of any individuals or entities that purport to represent The Financial Commission.
About The Financial Commission
The Financial Commission is an independent external dispute resolution (EDR) organization for consumers/traders who are unable to resolve disputes directly with their financial services providers that are members of the Financial Commission. The Financial Commission initially set out to provide a new approach for traders and brokers alike to resolve any issues that arise in the course of trading electronic markets such as Foreign Exchange, and then expanded into CFDs and related derivatives, in addition to certifying technology platforms used for trading.
For more information, please contact us at [email protected].