Commission News

June 9th 2021, The Financial Commission today announces significant increases in key metrics, including new complaints filed, amounts sought and awarded in May 2021 as part of its monthly Complaints Digest. The organization also experienced a further spike in trading related complaints while average dispute resolution times increased to 7.2 days for the month.

Continued massive demand for trading on global markets, including digital currencies and derivatives, continues to drive the external dispute resolution services (EDR), as highlighted by several key metrics of the Financial Commission for the previous month. Increases across the board in new filed and resolved complaints amounts sought and awarded to traders, as well as average complaint values, suggest more traders are taking on substantial risks in their trading sizes as they try and take advantage of market opportunities. Roughly 32% of all new complaints filed with the Dispute Resolution Committee (DRC) in May were valued between $1,000-$10K+, highlighting the continued importance of the organization to investigate complaints with a significant monetary value. During the month, the DRC was able to resolve 15% more cases than in April, with average resolution times rising by 29% to a still manageable 7.2 days.

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD and digital asset markets.

The Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

June 8, 2021, The Financial Commission today announces the certification of collective investment platform service provider Fiboda by Opoforex as part of its ongoing efforts to help ensure investors and authorized traders are operating in a fair and transparent environment with commonly accepted standards for operating collective investment trading accounts.

The Financial Commission has developed a comprehensive certification to audit the key policies and procedures used in Copy Trading and on PAMM investing platforms due to increased demand, as well as interest in evaluating such services from the public. Fiboda becomes the latest collective investment platform service provider to successfully complete the Financial Commission’s certification. Investors and authorized traders using Fiboda can be assured that they are operating on a level playing field, with commonly accepted standards for managing and operating collective investment accounts.

Fiboda is a powerful social trading platform that brings you thousands of high-performance traders from around the world and you can easily follow their strategy. Fiboda offers the latest technologies in social trading which enable its users to be flexible in risk management.

Offering a totally free platform for investors (with no profit sharing or subscription fee) and having more than 10,000 providers to choose from is making Fiboda one of the largest platforms for both traders and investors.

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages that participate in global foreign exchange (forex), derivatives, and CFD markets.

Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

June 7, 2021, The Financial Commission today announces Opoforex as its newest approved Member. The company becomes the latest online brokerage to join the ranks of the self-regulatory organization, highlighting the increased interest and demand for independent external dispute resolution (EDR) services among FX industry participants.

Opoforex status as an Approved Broker Members of the Financial Commission took effect on June 7, 2021, following the approval of its membership application by the Financial Commission, thus allowing the companies and its customers access to a wide range of services and membership benefits including, but not limited to, protection for up to €20,000 per the submitted complaint, backed by the Financial Commission’s Compensation Fund.

The Financial Commission provides brokerages and their customers with an unbiased 3rd party mediation platform that helps resolve complaints in instances when parties are unable to directly come to an agreement over disputes.

For approved members and their clients participating in CFDs, foreign exchange (forex), and cryptocurrency markets, the Financial Commission helps facilitate a simpler, swifter resolution process than through typical regulatory channels such as arbitration or local court systems.

Opoforex joins a diverse range of brokerages and independent service providers (ISPs) that utilize the services of the Financial Commission and as part of their commitment to their clients while upholding membership requirements.

Opoforex was founded with the aim of helping ambitious people around the world realize their economic potential in a constantly changing financial world. The broker offers investors a unique trading experience with the latest trading technologies that focus on providing all the tools and knowledge they need to build their financial future. A high-tech platform that offers a 360-degree trading experience.

Financial Commission is an independent external dispute resolution (EDR) organization for consumers/traders who are unable to resolve disputes directly with their financial services providers that are members of the Financial Commission. The Financial Commission initially set out to provide a new approach for traders and brokers alike to resolve any issues that arise in the course of trading electronic markets such as Foreign Exchange, and then expanded into CFDs and related derivatives, in addition to certifying technology platforms used for trading.

May 31, 2021, The Financial Commission today announces the certification of collective investment platform service provider CopySam™ by Samtrade FX as part of its ongoing efforts to help ensure investors and authorized traders are operating in a fair and transparent environment with commonly accepted standards for operating collective investment trading accounts.

The Financial Commission has developed a comprehensive certification to audit the key policies and procedures used in Copy Trading and on PAMM investing platforms due to increased demand, as well as interest in evaluating such services from the public. CopySam™ becomes the latest collective investment platform service provider to successfully complete the Financial Commission’s certification. Investors and authorized traders using CopySam™ can be assured that they are operating on a level playing field, with commonly accepted standards for managing and operating collective investment accounts.

CopySam™ is the latest trade copying technology by Samtrade FX allowing anyone and everyone to trade like a top trader. Regardless of your trading experience or commitment, you can now tap on the industry’s winning traders’ expertise with CopySam™.

CopySam™ automatically copy winning traders’ trades with precision in your portfolio like your own trades.

May 13th 2021, The Financial Commission today announces steady month over month figures for newly filed complaints, resolved complaints and other key metrics for April 2021 as part of its monthly Complaints Digest. The organization also experienced a continued rise in trading related complaints while average dispute resolution times fell to just 5.6 days for the month.

Trading in global markets with a new focus on digital assets and derivatives has continued to support demand for external dispute resolution services (EDR), as highlighted by several key metrics of the Financial Commission for the last month. Increases in trading related complaints by 29% suggest more traders are taking advantage of market opportunities and having issues with trade execution or pricing. Roughly 26% of all new complaints filed with the Dispute Resolution Committee (DRC) in April were valued at $1,000-$10K, highlighting the continued importance of the organization to investigate complaints with a significant monetary value. During the month, the DRC was able to speed up the resolution of cases with average resolution times falling by 32% to just 5.6 days.

April 21st, 2021, The Financial Commission today announces the publication of new case examples highlighting the dispute resolution process of the organization and common themes among disputes processed in the last 6 months.

The examples published today provide a detailed analysis of customer’s orders based on market conditions and pricing information from a variety of independent sources in order to determine the accuracy in pricing and quality in the execution of Contracts for Difference (CFD) orders on customer accounts.

Such resolution efforts led to compensation of over $18,000 in two of the highlighted case examples published today and over $1,205,000 awarded to “trading related” complainants in total for the 2020 fiscal year.

The Dispute Resolution Committee continues to pay particular attention to trading-related cases and in light of the fact that traders around the world are looking to check both the prices they receive for FX and CFDs, as well as the speed and accuracy of their trade executions. The Committee also notes the rapid expansion of trading products, including CFDs on equities, digital currencies and indices, which are becoming increasingly popular among retail traders.

The Financial Commission regularly publishes case examples for the trading community and brokers to review in order to understand the issues that often arise as a result of trading and the ways in which the organization resolved such issues between brokers and their customers. The publicly available information is valuable in both educating traders, as well as improving the services and products offered by brokers.

April 7th 2021, The Financial Commission today announces increases in newly filed complaints, resolved complaints, as well as awards to traders and amounts sought from member brokers for March 2021 as part of its monthly Complaints Digest. The organization also experienced a rise in trading related complaints while maintaining a steady average dispute resolution time of just 8.3 days for the month.

Renewed interest in trading global markets has continued to support demand for external dispute resolution services (EDR), as highlighted by the growth of several key metrics of the Financial Commission last month. Increases in trading related complaints suggest more traders are taking advantage of market opportunities and having issues with trade execution or pricing. Roughly 25% of all new complaints filed with the Dispute Resolution Committee (DRC) in March were valued at $1,000-$9,999, highlighting the continued importance of the organization to investigate complaints with a significant monetary value. During the month, the DRC was able to ramp up the resolution of cases with total resolved complaints rising 10% from February while maintaining a steady average resolution time of 8.3 days.

April 1st, 2021: The Financial Commission today announces that the membership status of MetaFXGlobal has ceased following a decision to expel by the Board of Directors of the organization.

MetaFXGlobal had met its obligations as a Financial Commission member up until March 19th, 2021, when its membership status was changed to Under Review due to violation of the Rules & Guidelines.

Financial Commission notes that, following the expulsion, it will not be able to process any complaints received from MetaFXGlobal clients as of March 19th, 2021.

Furthermore, MetaFXGlobal clients will not be eligible for reimbursement from Financial Commission’s compensation fund as a non-member, since the compensation fund can only be used by clients of approved members, and subject to the ruling by our Dispute Resolution Committee. The compensation fund is designed to help protect members’ clients in exceptional cases and is funded by the Financial Commission from a portion of membership dues.

An updated list of current and prior members can be found on FinancialCommission.org, including members that have either been expelled or withdrawn voluntarily.

Financial Commission is a leading independent self-regulatory organization whose members include online brokerages and exchanges, across Forex, CFDs, derivatives and cryptocurrency markets, as well as certified providers and developers of trading platform technology used by members and their end-clients who are retail traders and investors.

Financial Commission requires that member firms strictly adhere to membership rules to maintain good standing on an ongoing basis. To learn more about our membership requirements and certification process, contact us or visit https://financialcommission.org

March 9th 2021, The Financial Commission announces increased amounts sought and awarded to traders, as well as average complaints values for February 2021 as part of its monthly Complaints Digest. The organization recorded a decrease in new complaints filed, but maintained a steady rate of resolved complaints, percentage awarded and several other key metrics while achieving an average dispute resolution time of just 8.3 days.

The recent trading frenzy in equities has supported the demand for external dispute resolution services (EDR), as highlighted by the growth of several key metrics of the Financial Commission in recent months, with a noticeable slowdown in February as a result of markets returning to range-bound trading in some areas. Nonetheless, compensation amounts sought by traders, as well as average complaints values and the awards to traders in February 2021 by the Dispute Resolution Committee (DRC) highlight a persistent demand for EDR services. Financial-related complaints were beaten out by non-trading complaints in February, suggesting investors are having more issues with such things as bonus policies, account blocking and customer service-related issues. During the month, the DRC was able to maintain a steady rate of total resolved complaints, down just 8% from January 2021 and in doing so resolved complaints at a speed of 8.3 days, albeit increasing this metric 46% MoM, but still keeping it well below other comparable dispute resolution services available to traders.

February 19, 2021, The Financial Commission today announces execution certification for AmorFX, an approved member of the Commission using Verify My Trade, a “value-added” service launched several years ago to promote pricing and execution transparency in the Forex market.

Following the launch of order execution verification with Verify My Trade (VMT) in September of 2018, Financial Commission broker members continue to apply for certification of their order execution quality as a step to increase transparency regarding execution speed and pricing.

Today, AmorFX becomes the latest Financial Commission member to have successfully completed the VMT certification, having satisfied all execution quality standards set out for all members of the Commission. Trades can now view the execution audit results for AmorFX directly on our website, by clicking here.

All interested parties can now view the execution audit results for members of the Financial Commission using VMT certifications by visiting our Members page or the profile pages of brokers listed in our Members section. Certified brokers will be highlighted with a unique badge as displayed below.

By clicking on the badge users will navigate to a dedicated webpage for each broker that will indicate the last time an audit was performed, how many orders were analyzed, and whether the results satisfied the order execution standards established by VMT.

If you are interested in using the VMT service or would like more information, please reach out to us at [email protected].

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges, and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD, and digital asset markets.

February 15th 2021, The Financial Commission announces continued monthly growth in submitted complaints, as well as compensation sought and awarded to traders for January 2021 as part of its monthly Complaints Digest. The organization recorded a significant increase in compensation sought, percentage of awarded compensation, complaints ruled in favour of traders and several other key metrics while achieving an average dispute resolution time of just 5.7 days.

Renewed focus on equities markets, as well as commodities, continued to garner trader interest and provide for solid trading volumes across different asset classes. The continued interest in trading has supported the demand for dispute resolution services, as highlighted by several key metrics of the Financial Commission, including new complaints filed, average complaints values and total compensation sought by traders. While financial-related complaints continued to dominate, trading complaints jumped 27% in January, suggesting investors are having more issues with regards to trade executions and pricing than at the tail end of 2020. At the same time, the Dispute Resolution Committee (DRC) was able to once again rule a significantly higher number of complaints in favour of trades in January, as cases ruled in favour of clients jumped 190% month-over-month.

February 3d, 2021, The Financial Commission today announces execution certification for Lotas Capital, an approved member of the Commission using Verify My Trade, a “value-added” service launched several years ago to promote pricing and execution transparency in the Forex market.

Today, Lotas Capital becomes the latest Financial Commission member to have successfully completed the VMT certification, having satisfied all execution quality standards set out for all members of the Commission. Trades can now view the execution audit results for Lotas Capital directly on our website, by clicking here.

If you are interested in using the VMT service or would like more information, please reach out to us at [email protected].

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges, and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD, and digital asset markets.

The Financial Commission today announces Eagle Global Markets as its newest approved Member. The company becomes the latest online brokerage to join the ranks of the self-regulatory organization, highlighting the increased interest and demand for independent external dispute resolution (EDR) services among FX industry participants.

Eagle Global Markets status as an Approved Broker Member of the Financial Commission took effect on February 2, 2021, following the approval of its membership application by the Financial Commission, thus allowing the companies and its customers access to a wide range of services and membership benefits including, but not limited to, protection for up to €20,000 per the submitted complaint, backed by the Financial Commission’s Compensation Fund.

Eagle Global Markets joins a diverse range of brokerages and independent service providers (ISPs) that utilize the services of the Financial Commission and as part of their commitment to their clients while upholding membership requirements.

Eagle Global Markets, registered in Nigeria with RC 1322866, was founded in 2016 to provide clients with the opportunity to access global financial markets. The broker offers a wide variety of trading assets, including currencies, precious metals, stocks, and commodities. EGM aims to educate and promote its clients into confident self-directed traders who take advantage of the company’s multi-asset and multi-device trading platform which grants an ability to access the financial markets from any place and device. Eagle Global Markets strives to deliver the most trusted, transparent, and honest service to its traders around the world.

January 28, 2021, The Financial Commission today announces execution certification for TitanFX, an approved member of the Commission using Verify My Trade, a “value-added” service launched several years ago to promote pricing and execution transparency in the Forex market.

Today, TitanFX becomes the latest Financial Commission member to have successfully completed the VMT certification, having satisfied all execution quality standards set out for all members of the Commission. Trades can now view the execution audit results for TitanFX directly on our website, by clicking here.

If you are interested in using the VMT service or would like more information, please reach out to us at [email protected].

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges, and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD, and digital asset markets.

January 20, 2021, The Financial Commission today announces Lotas Capital as its newest approved Member. The company becomes the latest online brokerage to join the ranks of the self-regulatory organization, highlighting the increased interest and demand for independent external dispute resolution (EDR) services among FX industry participants.

Lotas Capital status as an Approved Broker Members of the Financial Commission took effect on January 20th, 2021, following the approval of its membership application by the Financial Commission, thus allowing the companies and its customers access to a wide range of services and membership benefits including, but not limited to, protection for up to €20,000 per the submitted complaint, backed by the Financial Commission’s Compensation Fund.

Lotas Capital joins a diverse range of brokerages and independent service providers (ISPs) that utilize the services of the Financial Commission and as part of their commitment to their clients while upholding membership requirements.

About Lotas Capital

Lotas Capital was established in 2017 by professionals who have been at the forefront of the FX industry to bring a new pulse to the markets. It serves 106 products including currency pairs, CFDs, stocks, cryptocurrencies. Lotas Capital aims to increase the financial literacy level of all investors with forex training, e-books, training videos, and online seminars. Lotas Capital has embraced trust, excellence in service, and diversity as founding purposes, and works to carry these principles into the future. The company’s vision is to provide the best service to customers by keeping the principle of trust which is the biggest deficiency in the Forex market

For more information about Lotas Capital, contact them directly.

About Financial Commission

For more information please contact us at [email protected].