April 7th 2021, The Financial Commission today announces increases in newly filed complaints, resolved complaints, as well as awards to traders and amounts sought from member brokers for March 2021 as part of its monthly Complaints Digest. The organization also experienced a rise in trading related complaints while maintaining a steady average dispute resolution time of just 8.3 days for the month.

Key monthly highlights for March 2021:

Month Over Month Comparison

Key Takeaways

Conclusions

Renewed interest in trading global markets has continued to support demand for external dispute resolution services (EDR), as highlighted by the growth of several key metrics of the Financial Commission last month. Increases in trading related complaints suggest more traders are taking advantage of market opportunities and having issues with trade execution or pricing. Roughly 25% of all new complaints filed with the Dispute Resolution Committee (DRC) in March were valued at $1,000-$9,999, highlighting the continued importance of the organization to investigate complaints with a significant monetary value. During the month, the DRC was able to ramp up the resolution of cases with total resolved complaints rising 10% from February while maintaining a steady average resolution time of 8.3 days. 

About Financial Commission

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD and digital asset markets.

The Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

For more information please contact us at [email protected].

April 1st, 2021: The Financial Commission today announces that the membership status of MetaFXGlobal has ceased following a decision to expel by the Board of Directors of the organization.

MetaFXGlobal had met its obligations as a Financial Commission member up until March 19th, 2021, when its membership status was changed to Under Review due to violation of the Rules & Guidelines.

Financial Commission notes that, following the expulsion, it will not be able to process any complaints received from MetaFXGlobal clients as of March 19th, 2021.

Furthermore, MetaFXGlobal clients will not be eligible for reimbursement from Financial Commission’s compensation fund as a non-member, since the compensation fund can only be used by clients of approved members, and subject to the ruling by our Dispute Resolution Committee. The compensation fund is designed to help protect members’ clients in exceptional cases and is funded by the Financial Commission from a portion of membership dues.

An updated list of current and prior members can be found on FinancialCommission.org, including members that have either been expelled or withdrawn voluntarily.

Financial Commission is a leading independent self-regulatory organization whose members include online brokerages and exchanges, across Forex, CFDs, derivatives and cryptocurrency markets, as well as certified providers and developers of trading platform technology used by members and their end-clients who are retail traders and investors.

Financial Commission requires that member firms strictly adhere to membership rules to maintain good standing on an ongoing basis. To learn more about our membership requirements and certification process, contact us or visit  https://financialcommission.org

March 9th 2021, The Financial Commission announces increased amounts sought and awarded to traders, as well as average complaints values for February 2021 as part of its monthly Complaints Digest. The organization recorded a decrease in new complaints filed, but maintained a steady rate of resolved complaints, percentage awarded and several other key metrics while achieving an average dispute resolution time of just 8.3 days.

Key monthly highlights for February 2021:

Month Over Month Comparison

Key Takeaways

Conclusions

The recent trading frenzy in equities has supported the demand for external dispute resolution services (EDR), as highlighted by the growth of several key metrics of the Financial Commission in recent months, with a noticeable slowdown in February as a result of markets returning to range-bound trading in some areas. Nonetheless, compensation amounts sought by traders, as well as average complaints values and the awards to traders in February 2021 by the Dispute Resolution Committee (DRC) highlight a persistent demand for EDR services. Financial-related complaints were beaten out by non-trading complaints in February, suggesting investors are having more issues with such things as bonus policies, account blocking and customer service-related issues. During the month, the DRC was able to maintain a steady rate of total resolved complaints, down just 8% from January 2021 and in doing so resolved complaints at a speed of 8.3 days, albeit increasing this metric 46% MoM, but still keeping it well below other comparable dispute resolution services available to traders.

About Financial Commission

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD and digital asset markets.

The Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

For more information please contact us at [email protected].

February 19, 2021, The Financial Commission today announces execution certification for AmorFX, an approved member of the Commission using Verify My Trade, a “value-added” service launched several years ago to promote pricing and execution transparency in the Forex market.

Verified order execution quality

Following the launch of order execution verification with Verify My Trade (VMT) in September of 2018, Financial Commission broker members continue to apply for certification of their order execution quality as a step to increase transparency regarding execution speed and pricing.

Today,  AmorFX becomes the latest Financial Commission member to have successfully completed the VMT certification, having satisfied all execution quality standards set out for all members of the Commission. Trades can now view the execution audit results for  AmorFX directly on our website, by clicking here.

Check your broker’s status

All interested parties can now view the execution audit results for members of the Financial Commission using VMT certifications by visiting our Members page or the profile pages of brokers listed in our Members section. Certified brokers will be highlighted with a unique badge as displayed below.

By clicking on the badge users will navigate to a dedicated webpage for each broker that will indicate the last time an audit was performed, how many orders were analyzed, and whether the results satisfied the order execution standards established by VMT.

If you are interested in using the VMT service or would like more information, please reach out to us at [email protected].

About the Financial Commission

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges, and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD, and digital asset markets.

The Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

February 15th  2021, The Financial Commission announces continued monthly growth in submitted complaints, as well as compensation sought and awarded to traders for January 2021 as part of its monthly Complaints Digest. The organization recorded a significant increase in compensation sought, percentage of awarded compensation, complaints ruled in favour of traders and several other key metrics while achieving an average dispute resolution time of just 5.7 days.

Key monthly highlights for January 2021:

Month Over Month Comparison

Key Takeaways

Conclusions

Renewed focus on equities markets, as well as commodities, continued to garner trader interest and provide for solid trading volumes across different asset classes. The continued interest in trading has supported the demand for dispute resolution services, as highlighted by several key metrics of the Financial Commission, including new complaints filed, average complaints values and total compensation sought by traders. While financial-related complaints continued to dominate, trading complaints jumped 27% in January, suggesting investors are having more issues with regards to trade executions and pricing than at the tail end of 2020. At the same time, the Dispute Resolution Committee (DRC) was able to once again rule a significantly higher number of complaints in favour of trades in January, as cases ruled in favour of clients jumped 190% month-over-month.

About Financial Commission

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD and digital asset markets.

The Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

For more information please contact us at [email protected].

February 3d, 2021, The Financial Commission today announces execution certification for Lotas Capital, an approved member of the Commission using Verify My Trade, a “value-added” service launched several years ago to promote pricing and execution transparency in the Forex market.

Verified order execution quality

Following the launch of order execution verification with Verify My Trade (VMT) in September of 2018, Financial Commission broker members continue to apply for certification of their order execution quality as a step to increase transparency regarding execution speed and pricing.

Today,  Lotas Capital becomes the latest Financial Commission member to have successfully completed the VMT certification, having satisfied all execution quality standards set out for all members of the Commission. Trades can now view the execution audit results for  Lotas Capital directly on our website, by clicking here.

Check your broker’s status

All interested parties can now view the execution audit results for members of the Financial Commission using VMT certifications by visiting our Members page or the profile pages of brokers listed in our Members section. Certified brokers will be highlighted with a unique badge as displayed below.

By clicking on the badge users will navigate to a dedicated webpage for each broker that will indicate the last time an audit was performed, how many orders were analyzed, and whether the results satisfied the order execution standards established by VMT.

If you are interested in using the VMT service or would like more information, please reach out to us at [email protected].

About the Financial Commission

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges, and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD, and digital asset markets.

The Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

The Financial Commission today announces Eagle Global Markets as its newest approved Member. The company becomes the latest online brokerage to join the ranks of the self-regulatory organization, highlighting the increased interest and demand for independent external dispute resolution (EDR) services among FX industry participants.

Eagle Global Markets status as an Approved Broker Member of the Financial Commission took effect on February 2, 2021, following the approval of its membership application by the Financial Commission, thus allowing the companies and its customers access to a wide range of services and membership benefits including, but not limited to, protection for up to €20,000 per the submitted complaint, backed by the Financial Commission’s Compensation Fund.

The Financial Commission provides brokerages and their customers with an unbiased 3rd party mediation platform that helps resolve complaints in instances when parties are unable to directly come to an agreement over disputes.

For approved members and their clients participating in CFDs, foreign exchange (forex), and cryptocurrency markets, the Financial Commission helps facilitate a simpler, swifter resolution process than through typical regulatory channels such as arbitration or local court systems.

Eagle Global Markets joins a diverse range of brokerages and independent service providers (ISPs) that utilize the services of the Financial Commission and as part of their commitment to their clients while upholding membership requirements.

About Eagle Global Markets

Eagle Global Markets, registered in Nigeria with RC 1322866, was founded in 2016 to provide clients with the opportunity to access global financial markets. The broker offers a wide variety of trading assets, including currencies, precious metals, stocks, and commodities. EGM aims to educate and promote its clients into confident self-directed traders who take advantage of the company’s multi-asset and multi-device trading platform which grants an ability to access the financial markets from any place and device. Eagle Global Markets strives to deliver the most trusted, transparent, and honest service to its traders around the world.

For more information about EGM, contact them directly.

About Financial Commission

Financial Commission is an independent external dispute resolution (EDR) organization for consumers/traders who are unable to resolve disputes directly with their financial services providers that are members of the Financial Commission. The Financial Commission initially set out to provide a new approach for traders and brokers alike to resolve any issues that arise in the course of trading electronic markets such as Foreign Exchange, and then expanded into CFDs and related derivatives, in addition to certifying technology platforms used for trading.

For more information please contact us at [email protected].

January 28, 2021, The Financial Commission today announces execution certification for TitanFX, an approved member of the Commission using Verify My Trade, a “value-added” service launched several years ago to promote pricing and execution transparency in the Forex market.

Verified order execution quality

Following the launch of order execution verification with Verify My Trade (VMT) in September of 2018, Financial Commission broker members continue to apply for certification of their order execution quality as a step to increase transparency regarding execution speed and pricing.

Today, TitanFX becomes the latest Financial Commission member to have successfully completed the VMT certification, having satisfied all execution quality standards set out for all members of the Commission. Trades can now view the execution audit results for TitanFX directly on our website, by clicking here.

Check your broker’s status

All interested parties can now view the execution audit results for members of the Financial Commission using VMT certifications by visiting our Members page or the profile pages of brokers listed in our Members section. Certified brokers will be highlighted with a unique badge as displayed below.

By clicking on the badge users will navigate to a dedicated webpage for each broker that will indicate the last time an audit was performed, how many orders were analyzed, and whether the results satisfied the order execution standards established by VMT.

If you are interested in using the VMT service or would like more information, please reach out to us at [email protected].

About the Financial Commission

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges, and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD, and digital asset markets.

The Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

January 20, 2021, The Financial Commission today announces Lotas Capital as its newest approved Member. The company becomes the latest online brokerage to join the ranks of the self-regulatory organization, highlighting the increased interest and demand for independent external dispute resolution (EDR) services among FX industry participants.

Lotas Capital status as an Approved Broker Members of the Financial Commission took effect on January 20th, 2021, following the approval of its membership application by the Financial Commission, thus allowing the companies and its customers access to a wide range of services and membership benefits including, but not limited to, protection for up to €20,000 per the submitted complaint, backed by the Financial Commission’s Compensation Fund.

The Financial Commission provides brokerages and their customers with an unbiased 3rd party mediation platform that helps resolve complaints in instances when parties are unable to directly come to an agreement over disputes.

For approved members and their clients participating in CFDs, foreign exchange (forex), and cryptocurrency markets, the Financial Commission helps facilitate a simpler, swifter resolution process than through typical regulatory channels such as arbitration or local court systems.

Lotas Capital joins a diverse range of brokerages and independent service providers (ISPs) that utilize the services of the Financial Commission and as part of their commitment to their clients while upholding membership requirements.

About Lotas Capital

Lotas Capital was established in 2017 by professionals who have been at the forefront of the FX industry to bring a new pulse to the markets.  It serves 106 products including currency pairs, CFDs, stocks, cryptocurrencies. Lotas Capital aims to increase the financial literacy level of all investors with forex training, e-books, training videos, and online seminars. Lotas Capital has embraced trust, excellence in service, and diversity as founding purposes, and works to carry these principles into the future. The company’s vision is to provide the best service to customers by keeping the principle of trust which is the biggest deficiency in the Forex market

For more information about Lotas Capital, contact them directly.

About Financial Commission

Financial Commission is an independent external dispute resolution (EDR) organization for consumers/traders who are unable to resolve disputes directly with their financial services providers that are members of the Financial Commission. The Financial Commission initially set out to provide a new approach for traders and brokers alike to resolve any issues that arise in the course of trading electronic markets such as Foreign Exchange, and then expanded into CFDs and related derivatives, in addition to certifying technology platforms used for trading.

For more information please contact us at [email protected].

The Financial Commission has been notified by concerned traders regarding the companies and associated websites of EquitTrade, Fund-Max, Explicittradeworld, Forte Investment Company, Investflow (Seabreeze Partners Ltd.), DBFX LIMITED, Global FX Insurance, and Bitcoin Wealth Investment

 

 

Upon reviewing the submitted information from potential customers of these brokers, the Financial Commission has determined that the indicated companies and associated websites may be used to scam and defraud traders and investors. As such, the Commission does not recommend to do business with any of the above-mentioned companies neither individuals purporting to represent these brokers on social media and in private messages on popular messaging apps. Given this information, EquitTrade, Fund-Max, Explicittradeworld, Forte Investment Company, Investflow (Seabreeze Partners Ltd.), DBFX LIMITED, Global FX Insurance, and Bitcoin Wealth Investment placed on the Financial Commission’s Warning List.

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January 14th, 2021, The Financial Commission today announces the results of its operations for the previous year with the publication of the 2020 Complaints Summary. The organization achieved record annual growth in key metrics, as well as significant membership expansion during a challenging year impacted by the Covid-19 pandemic while maintaining a quick and efficient average dispute resolution time.

New records set in 2020

Other key metrics & accomplishments in 2020

Annual Complaints Summary

Key Takeaways

Conclusions

The Financial Commission mitigated disruptions caused by the global Covid-19 pandemic to continue providing quick and efficient dispute resolution services to traders and broker members in 2020. Market volatility events during the last year, including those in oil, gold, and equities markets provided for a hefty amount of new complaints for the organization and led to new records in operational metrics. 

The organization further expanded in the Middle East, with several new Turkish broker members, as well as the addition of a Turkish expert on the Dispute Resolution Committee. The organization’s free dispute resolution service to traders gained popularity in Asia, the Middle East, and Africa with new complaints from these regions growing 202%, 15%, and 14% respectively in 2020. The Financial Commission also saw a 17% decrease in complaints from Russia and former Soviet republics, as local market restrictions impeded the normal online trading operations FX and CFD traders have come to expect. 

The majority of complaints in 2020 were related to financial issues with 55% of the total, while trading related disputes accounted for 25%. The most popular topics for complaints dealt with funds withdrawal (31%), agreement breach (17%), price check (14%), and account blocking (6%). Of all resolved complaints, 52% were resolved “in favor of the broker” and 18% resolved “in favor of the client”, while 30% were found to be outside the organization’s jurisdiction. 

Heading into 2021, the Financial Commission sees continued global challenges from the Covid-19 pandemic, as well as political instability in the US as having a substantial impact on market prices and volatility in the near term and expects to continue to see elevated numbers of new complaints submitted by traders in 1Q 2021.  

About Financial Commission

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges, and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD, and digital asset markets.

The Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

For more information please contact us at [email protected].

January 12th, 2021, The Financial Commission announces continued growth in submitted and resolved complaints, as well as compensation awarded to traders for December 2020 as part of its monthly Complaints Digest. The organization recorded a significant increase in resolved complaints, percentage of awarded compensation, and several other key metrics while achieving an average dispute resolution time of just 6.1 days.

Key monthly highlights for December 2020:

Month Over Month Comparison

Key Takeaways

Conclusions

Global impacts from Covid-19 continued to impact market volatility as investors looked to have embraced equity and shares Contracts for Difference (CFD) trading more so than traditional Forex. Continued interest in trading has supported the demand for dispute resolution services, as highlighted by several key metrics of the Financial Commission, including new complaints filed and total complaints resolved, average complaints values, and non-member compensation sought. While financial-related complaints continued to dominate, non-trading complaints jumped 39%, suggesting investors are having issues outside of traditional trading and funding or withdrawals. At the same time, the Dispute Resolution Committee (DRC) was able to rule a significantly higher number of complaints in favor of traders in December, as cases ruled in favor of clients jumped 100% month-over-month.

About Financial Commission

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges, and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD, and digital asset markets.

The Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

For more information please contact us at [email protected].

The Financial Commission has been notified by concerned traders regarding the companies and associated websites of Antarigroup, EliteFx Trader Inc., 24tradeway, Wide Horizon Global Investment, ALU TRADER, Option Trade Investment, BlancoFX, GoldCoinXM, and NobleCoinInvestment,

 

 

Upon reviewing the submitted information from potential customers of these brokers, the Financial Commission has determined that the indicated companies and associated websites may be used to scam and defraud traders and investors. As such, the Commission does not recommend to do business with any of the above-mentioned companies neither individuals purporting to represent these brokers on social media and in private messages on popular messaging apps. Given this information, Antarigroup, EliteFx Trader Inc., 24tradeway, Wide Horizon Global Investment, ALU TRADER, Option Trade Investment, BlancoFX, GoldCoinXM, and NobleCoinInvestment placed on the Financial Commission’s Warning List.

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December 24, 2020, The Financial Commission today announces AmorFX as its newest approved Member. The company becomes the latest online brokerage to join the ranks of the self-regulatory organization, highlighting the increased interest and demand for independent external dispute resolution (EDR) services among FX industry participants.

AmorFX status as an Approved Broker Members of the Financial Commission took effect on December 24, 2020, following the approval of its membership application by the Financial Commission, thus allowing the companies and its customers access to a wide range of services and membership benefits including, but not limited to, protection for up to €20,000 per the submitted complaint, backed by the Financial Commission’s Compensation Fund.

The Financial Commission provides brokerages and their customers with an unbiased 3rd party mediation platform that helps resolve complaints in instances when parties are unable to directly come to an agreement over disputes.

For approved members and their clients participating in CFDs, foreign exchange (forex), and cryptocurrency markets, the Financial Commission helps facilitate a simpler, swifter resolution process than through typical regulatory channels such as arbitration or local court systems.

AmorFX joins a diverse range of brokerages and independent service providers (ISPs) that utilize the services of the Financial Commission and as part of their commitment to their clients while upholding membership requirements.

About AmorFX

With its team of experienced professionals, advanced technology, and knowledge in risk management, AmorFX LLC is a leading equity house that provides secure investment opportunities to investors in the leveraged trading market which includes retail FX and contracts for difference (CFDs).

Relying on its advanced technology and customer satisfaction code AmorFX aims at providing the best industry standards to its clients. All investors benefit from the same fair and ethical trading conditions regardless of their net capital size or the account type at AmorFx.

For more information about AmorFX, contact them directly.

About Financial Commission

Financial Commission is an independent external dispute resolution (EDR) organization for consumers/traders who are unable to resolve disputes directly with their financial services providers that are members of the Financial Commission. The Financial Commission initially set out to provide a new approach for traders and brokers alike to resolve any issues that arise in the course of trading electronic markets such as Foreign Exchange, and then expanded into CFDs and related derivatives, in addition to certifying technology platforms used for trading.

For more information please contact us at [email protected].

The Financial Commission has been notified by concerned traders regarding the companies and associated websites of United-Asset Finance, Cryptoberg, Fin888group, FX-Trade.com, Zenithwealth.net, Bfxtrading, Imarketstock, FXswith, Universe-Trade, and Finantiko

Upon reviewing the submitted information from potential customers of these brokers, the Financial Commission has determined that the indicated companies and associated websites may be used to scam and defraud traders and investors. As such, the Commission does not recommend to do business with any of the above-mentioned companies neither individuals purporting to represent these brokers on social media and in private messages on popular messaging apps. Given this information, United-Asset Finance, Cryptoberg, Fin888group, FX-Trade.com, Zenithwealth.net, Bfxtrading, Imarketstock, FXswith, Universe-Trade, and Finantiko, placed on the Financial Commission’s Warning List.

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