The Financial Commission has been notified by concerned traders regarding the company Pro FX Synergy (ProFXSynergy) and its associated website.



Upon reviewing the submitted information from potential customers of this broker, the Financial Commission has determined that the indicated company and associated website may be used to scam and defraud traders and investors. As such, the Commission does not recommend doing business with this entity, either individuals purporting to represent this broker on social media and in private messages on popular messaging apps. Given this information, Pro FX Synergy (ProFXSynergy) will be placed on the Financial Commission’s Warning List.

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September 7th,  2020, The Financial Commission announces its operating metrics for the month of August 2020 as part of its monthly Complaints Digest. The organization recorded an anticipated decrease in new filed complaints due to the traditional summer slowdown while experiencing growth in several key metrics and achieving record performance by posting the fastest overall dispute resolution times in the organization’s Dispute Resolution Committee (DRC).

Key monthly highlights for August 2020:

Month Over Month Comparison

August 2020 Complaints Statistics
Click to enlarge

Key Takeaways


Following extreme market volatility and trader activity in the spring and early summer months that led to increased demand for dispute resolution services, the Financial Commission continued to experience a slowdown in new inbound trader complaints as short-term participants exited the markets and went about their summer holidays. Notably, during the same period several key metrics, including average complaints value, amounts sought by traders and complaints categories suggest that cases reviewed by the DRC in August were more complex in substance and valuable than previous months in a shift of “quantity vs. quality”. The financial-related complaints category continued to dominate, indicating that traders are dealing increasingly with issues related to funds withdrawal, rather than trading, as witnessed in previous months. With the decrease in new filed complaints, the DRC was able to achieve its most remarkable average resolution times, coming in at just 4.6 days in August.

About Financial Commission

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD and digital asset markets.

The Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

For more information please contact us at [email protected].