Before the Financial Commission can consider your dispute, you need to have complained to the financial services provider (cryptocurrency exchange or financial firm) and given it an opportunity to resolve your dispute.
Action to date
Yes, I have previously lodged or registered this dispute with the Financial Commission.No, this is the first time I have lodged or registered this dispute with the Financial Commission.
First Name (required)
Country of residence
Your Email (required)
Name of the cryptocurrency exchange or financial firm you have a dispute with
Please provide a reference number so that your financial services provider can locate the correct information
Please describe the nature of your complaint.
Please include as much information as you can, including the type of product involved, the dates the problem occurred, the name, address and telephone number (if you know these) of all individuals and firms involved and a description of the problem (please attach a separate page if you need more space than provided)
What do you think is a fair and reasonable resolution to the dispute?
If you are seeking payment of a sum of money please provide any relevant calculations of your claim(s). Please note: all decisions issued in blockchain dispute cases will be issued for informational purposes only, without a binding decision for or against a particular party.
Please attach copies of all documents you have that relate to your dispute. If your financial services provider has written to you about your dispute, please ensure that you provide a copy of its response.
The Blockchain dispute resolution process is intended to provide a neutral and unbiased process by which customers and traders can engage blockchain technology experts in reviewing their issue and receive a transparent, informative professional opinion regarding their matter. As such, all decisions issued in such cases will be issued for informational purposes only, without a decision for or against a particular party and will not be binding on any parties, including the complainant, the respondent or any members or employees of the Financial Commission or its Committees. The Financial Commission will employ all reasonable means to contact the cryptocurrency exchanges or financial firms indicated in submitted disputes, but do not guarantee that such attempts will be successful. The Financial Commission has an absolute and an unrestricted right to deny any complaint submitted to the Blockchain Expert Committee. Complaints issued against Initial Coin Offerings or token sales will not be accepted. Decisions issued by the BEC will be considered final and no appeals or amendments to the reports will be accepted.