The examples provided contain actually resolved complaints between Financial Commission approved brokers and traders. They are provided to highlight the resolution process, for example, monetary compensation, use of the Compensation Fund and instances when brokers do not comply with a decision of the Dispute Resolution Committee. Trader and broker names, as well as account details, have been omitted for privacy
Customer Complaint Dated November 17, 2015
Complaint Matter Mr. XXX has lodged his complaint with Financial Commission on the following grounds: The incident occurred on November 6, 2015 during the publication
Customer Complaint Dated January 22, 2015
Complaint Matter Mr. XXX claims on January 15th he was stopped out of his two positions in EURCHF at prices that were inconsistent with the market.
Customer Complaint Dated November 28, 2014
Complaint Matter Mr. XXX has lodged his complaint with Financial Commission on the following grounds: The client claims his positions in USDRUB were closed out
Customer Complaint Dated February 4, 2014
COMPLAINT DETAILS The client led simultaneous trading on three micro accounts: #XXXXX, #YYYYY and #ZZZZZ. On each of these accounts were opened several short positions
Customer Complaint Dated November 12, 2013
COMPLAINT DETAILS After opening his trading account #XXXXX on February 14, 2013 the complainant made several funding operations using a variety of payment methods. The
Customer Complaint Dated February 28, 2014
COMPLAINT DETAILS The complainant conducted trading operations on his account #XXXXX. The dispute situation occurred on Feb 28, 2014. On that day a short position
Customer Complaint Dated December 13, 2013
COMPLAINT DETAILS During the investigation of claim materials provided by the client on December 30th , 2013 the DRC found out that during the period of
Customer Complaint Dated July 30, 2013
COMPLAINT DETAILS Based on the investigation of the claim materials provided by the parties of the dispute on December 31, 2013 the DRC had found