Case Examples

//Case Examples
Case Examples2018-02-16T05:08:41+00:00

Customer Complaint Dated September 6, 2017

Complaint Matter Mrs. XXX has lodged his complaint with Financial Commission on the following grounds: The Client used account # XXXXX (ECN.MT5) for trading operations on the Forex market. The incident occurred on September 6, 2017, at 17:00 (server time), [...]

Customer Complaint Dated January 11, 2017

Complaint Matter Mr. XXX has lodged his complaint with Financial Commission on the following grounds: The Client used trading account #XXXXX for trading operations with CFDs on commodities. By the time of the incident, several positions on two instruments - [...]

Customer Complaint Dated March 1, 2017

Complaint Matter Mr. XXX has lodged his complaint with Financial Commission on the following grounds: The Client used Fix Cent account #XXXXX for trading operations on the Forex market. Trading was carried out with only one financial instrument (USDJPY) by [...]

Customer Complaint Dated November 30, 2016

Complaint Matter Mr. XXX has lodged his complaint with Financial Commission on the following grounds: The Client used trading account #XXXXX for trading operations on Forex and CFD market. Having no sufficient knowledge and experience of working on the financial [...]

Customer Complaint Dated April 29, 2016

Complaint Matter Mr. XXX has lodged his complaint with Financial Commission on the following grounds: The Client used account #XXXXX for trading operations in the Forex and CFD markets. The incident occurred on 29.04.2016 shortly before the end of the [...]

Customer Complaint Dated November 15, 2014

Complaint Matter Mr. XXX has lodged his complaint with Financial Commission on the following grounds: The client claims that Broker (Company) has made a deletion/restoration of a series of closed EURRUB transactions on his account in accordance with paragraph 9.9 [...]