Case Examples

//Case Examples
Case Examples2019-02-25T09:48:20+00:00

The examples provided contain actually resolved complaints between Financial Commission approved brokers and traders. They are provided to highlight the resolution process, for example, monetary compensation, use of the Compensation Fund and instances when brokers do not comply with a decision of the Dispute Resolution Committee. Trader and broker names, as well as account details, have been omitted for privacy.

Customer Complaint Dated September 6, 2017

Complaint Matter Mrs. XXX has lodged his complaint with Financial Commission on the following grounds: The Client used account # XXXXX (ECN.MT5) for trading operations on the Forex market. The incident occurred on September 6, 2017, at 17:00 (server time), [...]

Customer Complaint Dated January 11, 2017

Complaint Matter Mr. XXX has lodged his complaint with Financial Commission on the following grounds: The Client used trading account #XXXXX for trading operations with CFDs on commodities. By the time of the incident, several positions on two instruments - [...]

Customer Complaint Dated March 1, 2017

Complaint Matter Mr. XXX has lodged his complaint with Financial Commission on the following grounds: The Client used Fix Cent account #XXXXX for trading operations on the Forex market. Trading was carried out with only one financial instrument (USDJPY) by [...]

Customer Complaint Dated November 30, 2016

Complaint Matter Mr. XXX has lodged his complaint with Financial Commission on the following grounds: The Client used trading account #XXXXX for trading operations on Forex and CFD market. Having no sufficient knowledge and experience of working on the financial [...]

Customer Complaint Dated April 29, 2016

Complaint Matter Mr. XXX has lodged his complaint with Financial Commission on the following grounds: The Client used account #XXXXX for trading operations in the Forex and CFD markets. The incident occurred on 29.04.2016 shortly before the end of the [...]

Customer Complaint Dated November 15, 2014

Complaint Matter Mr. XXX has lodged his complaint with Financial Commission on the following grounds: The client claims that Broker (Company) has made a deletion/restoration of a series of closed EURRUB transactions on his account in accordance with paragraph 9.9 [...]