April 21st, 2021, The Financial Commission today announces the publication of new case examples highlighting the dispute resolution process of the organization and common themes among disputes processed in the last 6 months.
To review the newly published cases, please click here.
The examples published today provide a detailed analysis of customer’s orders based on market conditions and pricing information from a variety of independent sources in order to determine the accuracy in pricing and quality in the execution of Contracts for Difference (CFD) orders on customer accounts.
Such resolution efforts led to compensation of over $18,000 in two of the highlighted case examples published today and over $1,205,000 awarded to “trading related” complainants in total for the 2020 fiscal year.
The Dispute Resolution Committee continues to pay particular attention to trading-related cases and in light of the fact that traders around the world are looking to check both the prices they receive for FX and CFDs, as well as the speed and accuracy of their trade executions. The Committee also notes the rapid expansion of trading products, including CFDs on equities, digital currencies and indices, which are becoming increasingly popular among retail traders.
The Financial Commission regularly publishes case examples for the trading community and brokers to review in order to understand the issues that often arise as a result of trading and the ways in which the organization resolved such issues between brokers and their customers. The publicly available information is valuable in both educating traders, as well as improving the services and products offered by brokers.
About Financial Commission
Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD and digital asset markets.
The Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.
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