November 23, 2020, The Financial Commission today announces Titan FX as its newest approved Member. The company becomes the latest online brokerage to join the ranks of the self-regulatory organization, highlighting the increased interest and demand for independent external dispute resolution (EDR) services among FX industry participants.

Titan FX status as an Approved Broker Members of the Financial Commission took effect on November 23, 2020, following the approval of its membership application by the Financial Commission, thus allowing the companies and its customers access to a wide range of services and membership benefits including, but not limited to, protection for up to €20,000 per the submitted complaint, backed by the Financial Commission’s Compensation Fund.

The Financial Commission provides brokerages and their customers with an unbiased 3rd party mediation platform that helps resolve complaints in instances when parties are unable to directly come to an agreement over disputes.

For approved members and their clients participating in CFDs, foreign exchange (forex), and cryptocurrency markets, the Financial Commission helps facilitate a simpler, swifter resolution process than through typical regulatory channels such as arbitration or local court systems.

Titan FX joins a diverse range of brokerages and independent service providers (ISPs) that utilize the services of the Financial Commission and as part of their commitment to their clients while upholding membership requirements.

About Titan Fx

Titan FX puts traders first with advanced technology and leading customer service. Titan FX offers an advanced, technology-based approach to online trading – with ultra-tight spreads, no requotes, full ECN execution, absolute transparency, and the latest trading platform technology.

Titan FX offers a wide range of tradable instruments including FX, Commodities, Indices, Metals and soon to be released US Stocks.

Titan FX is a broker that cares. The company’s corporate social responsibility initiatives revolve around continued efforts to promote growth and positive influence in Vanuatu. Through company support and partnerships, Titan FX’s goal is to make improvements in Vanuatu contributing to its social and economic development.

Titan FX is licensed by the Vanuatu Financial Services Commission and a proud member of the Financial Markets Association of Vanuatu.

For more information about Titan FX, contact them directly.

About Financial Commission

Financial Commission is an independent external dispute resolution (EDR) organization for consumers/traders who are unable to resolve disputes directly with their financial services providers that are members of the Financial Commission. The Financial Commission initially set out to provide a new approach for traders and brokers alike to resolve any issues that arise in the course of trading electronic markets such as Foreign Exchange, and then expanded into CFDs and related derivatives, in addition to certifying technology platforms used for trading.

For more information please contact us at [email protected].

November 18th, 2020, The Financial Commission today announces Doto as its newest approved Member. The company becomes the latest online brokerage to join the ranks of the self-regulatory organization, highlighting the increased interest and demand for independent external dispute resolution (EDR) services among FX industry participants.

Doto status as an Approved Broker Members of the Financial Commission took effect on November 18th, 2020, following the approval of its membership application by the Financial Commission, thus allowing the companies and its customers access to a wide range of services and membership benefits including, but not limited to, protection for up to €20,000 per the submitted complaint, backed by the Financial Commission’s Compensation Fund.

The Financial Commission provides brokerages and their customers with an unbiased 3rd party mediation platform that helps resolve complaints in instances when parties are unable to directly come to an agreement over disputes.

For approved members and their clients participating in CFDs, foreign exchange (forex), and cryptocurrency markets, the Financial Commission helps facilitate a simpler, swifter resolution process than through typical regulatory channels such as arbitration or local court systems.

Doto joins a diverse range of brokerages and independent service providers (ISPs) that utilize the services of the Financial Commission and as part of their commitment to their clients while upholding membership requirements.

About Doto

Doto is an international broker for trading in financial markets. The company offers a wide range of assets for margin trading and long-term investing – from currency pairs to stock indices and individual stocks. Doto guarantees optimal execution prices and favorable financial conditions. The broker provides its customers with top trading software. The state license of the Republic of Mauritius confirms the reliability of the company.

For more information about Doto, contact them directly.

About Financial Commission

Financial Commission is an independent external dispute resolution (EDR) organization for consumers/traders who are unable to resolve disputes directly with their financial services providers that are members of the Financial Commission. The Financial Commission initially set out to provide a new approach for traders and brokers alike to resolve any issues that arise in the course of trading electronic markets such as Foreign Exchange, and then expanded into CFDs and related derivatives, in addition to certifying technology platforms used for trading.

For more information please contact us at [email protected].

November 16th,  2020, The Financial Commission announces a significant rise in its operating metrics for the month of October 2020 as part of its monthly Complaints Digest. The organization recorded a significant uptick in newly filed complaints for the month while experiencing growth in compensation awarded to traders, the compensation sought, and several other key metrics while achieving an average dispute resolution time of just 7.8 days.

Key monthly highlights for October 2020:

Month Over Month Comparison

Key Takeaways

Conclusions

As slow summer months have come and gone with Covid-19 global impacts and US elections continuing to influence market prices, the Financial Commission experienced a resurgence of complaints and requests for compensation in disputes from traders. The increased trader activity in global markets, including equities and Contracts for Difference (CFD) had increased the demand for dispute resolution services, as highlighted by the improvements in several key metrics, including new complaints filed, amounts sought and amounts awarded. While financial-related complaints continued to dominate, trading related complaints experienced a 20% rise month over month, suggesting investors are back to finding trading opportunities following a summer lull. At the same time, the Dispute Resolution Committee (DRC) was able to rule a significantly higher number of complaints in favor of clients in October, as the month over month total jumped 90% to 42 complaints from 22 in September.  

About Financial Commission

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges, and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD, and digital asset markets.

The Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

For more information please contact us at [email protected].

November 2nd, 2020: The Financial Commission today announces that the membership status of Trade99 has ceased following a voluntary withdrawal.

Trade99 had met its obligations as a Financial Commission member up until October 30th, 2020, when its membership was effectively withdrawn.

Financial Commission notes that it will not be able to process any new complaints from Trade99, following its voluntary withdrawal of membership from the Financial Commission as of October 30th, 2020, and moving forward or until membership is approved again.

Furthermore, Trade99 clients will not be eligible for reimbursement from Financial Commission’s compensation fund as a non-member, since the compensation fund can only be used by clients of approved members, and subject to the ruling by our Dispute Resolution Committee. The compensation fund is designed to help protect members’ clients in exceptional cases and is funded by the Financial Commission from a portion of membership dues.

An updated list of current and prior members can be found on FinancialCommission.org, including members that have either been expelled or withdrawn voluntarily.

Financial Commission is a leading independent self-regulatory organization whose members include online brokerages and exchanges, across Forex, CFDs, derivatives and cryptocurrency markets, as well as certified providers and developers of trading platform technology used by members and their end-clients who are retail traders and investors.

Financial Commission requires that member firms strictly adhere to membership rules to maintain good standing on an ongoing basis. To learn more about our membership requirements and certification process, contact us or visit  https://financialcommission.org

October 13th, 2020, The Financial Commission, today announces IdealFX as its newest approved Member. The company becomes the latest online brokerage to join the ranks of the self-regulatory organization, highlighting the increased interest and demand for independent external dispute resolution (EDR) services among FX industry participants.

IdealFX status as an Approved Broker Members of the Financial Commission took effect on October 12th, 2020, following the approval of its membership application by the Financial Commission, thus allowing the companies and its customers access to a wide range of services and membership benefits including, but not limited to, protection for up to €20,000 per the submitted complaint, backed by the Financial Commission’s Compensation Fund.

The Financial Commission provides brokerages and their customers with an unbiased 3rd party mediation platform that helps resolve complaints in instances when parties are unable to directly come to an agreement over disputes.

For approved members and their clients participating in CFDs, foreign exchange (forex), and cryptocurrency markets, the Financial Commission helps facilitate a simpler, swifter resolution process than through typical regulatory channels such as arbitration or local court systems.

IdealFX joins a diverse range of brokerages and independent service providers (ISPs) that utilize the services of the Financial Commission and as part of their commitment to their clients while upholding membership requirements.

About IdealFX

IdealFX started to serve the global investment markets in 2009 and entered the Turkish financial market in 2018. IdealFX provides services to its investors in the field of Forex, Commodities, Stocks, and Cryptocurrencies with its vast experience, market dominance, and advanced technology infrastructure, and provides a unique service that will enable its investors to manage their investments safely.

For more information about IdealFX, contact them directly.

About Financial Commission

Financial Commission is an independent external dispute resolution (EDR) organization for consumers/traders who are unable to resolve disputes directly with their financial services providers that are members of the Financial Commission. The Financial Commission initially set out to provide a new approach for traders and brokers alike to resolve any issues that arise in the course of trading electronic markets such as Foreign Exchange, and then expanded into CFDs and related derivatives, in addition to certifying technology platforms used for trading.

For more information please contact us at [email protected]

October 7th,  2020, The Financial Commission announces its operating metrics for the month of September 2020 as part of its monthly Complaints Digest. The organization recorded a slight decrease in newly filed complaints for the month while experiencing growth in several key metrics and achieving 132% in the amount of compensation awarded to traders as part of its dispute resolution service.

Key monthly highlights for September 2020:

Month Over Month Comparison

Key Takeaways

Conclusions

The end of summer has brought with it a resurgence of Covid-19 related disruptions around the globe along with subdued volatility in global markets, leading to fewer opportunities for traders. Echoing these short-term changes the Financial Commission experienced a slowdown in several key metrics, including average complaints value, amounts sought by traders, and total new complaints. Financial-related complaints continued to dominate, indicating that traders are continuing to deal with issues related to funds withdrawal, rather than trading, as witnessed in previous months. At the same time, the Dispute Resolution Committee (DRC) awarded significantly more compensation to traders in September than previous months, while increasing average dispute resolution times in order to provide sound and reasonable resolutions to traders.  

About Financial Commission

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges, and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD, and digital asset markets.

The Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

For more information please contact us at [email protected].

September 29, 2020, The Financial Commission today announces execution certification for CapitalXtend, an approved member of the Commission using Verify My Trade, a “value-added” service launched several years ago to promote pricing and execution transparency in the Forex market.

Verified order execution quality

Following the launch of order execution verification with Verify My Trade (VMT) in September of 2018, Financial Commission broker members continue to apply for certification of their order execution quality as a step to increase transparency regarding execution speed and pricing.

Today, CapitalXtend becomes the latest Financial Commission member to have successfully completed the VMT certification, having satisfied all execution quality standards set out for all members of the Commission. Trades can now view the execution audit results for CapitalXtend directly on our website, by clicking here.

Check your broker’s status

All interested parties can now view the execution audit results for members of the Financial Commission using VMT certifications by visiting our Members page or the profile pages of brokers listed in our Members section. Certified brokers will be highlighted with a unique badge as displayed below.

By clicking on the badge users will navigate to a dedicated webpage for each broker that will indicate the last time an audit was performed, how many orders were analyzed, and whether the results satisfied the order execution standards established by VMT.

If you are interested in using the VMT service or would like more information, please reach out to us at [email protected].

About the Financial Commission

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges, and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD, and digital asset markets.

The Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

September 17th, 2020, The Financial Commission, today announces CapitalXtend as its newest approved Member. The company becomes the latest online brokerage to join the ranks of the self-regulatory organization, highlighting the increased interest and demand for independent external dispute resolution (EDR) services among FX industry participants.

CapitalXtend status as an Approved Broker Members of the Financial Commission took effect on September 17th, 2020, following the approval of its membership application by the Financial Commission, thus allowing the companies and its customers access to a wide range of services and membership benefits including, but not limited to, protection for up to €20,000 per the submitted complaint, backed by the Financial Commission’s Compensation Fund.

The Financial Commission provides brokerages and their customers with an unbiased 3rd party mediation platform that helps resolve complaints in instances when parties are unable to directly come to an agreement over disputes.

For approved members and their clients participating in CFDs, foreign exchange (forex), and cryptocurrency markets, the Financial Commission helps facilitate a simpler, swifter resolution process than through typical regulatory channels such as arbitration or local court systems.

CapitalXtend joins a diverse range of brokerages and independent service providers (ISPs) that utilize the services of the Financial Commission and as part of their commitment to their clients while upholding membership requirements.

About CapitalXtend

Capitalxtend is one of the leading financial service providers, with many years of loyal patronage and a team committed to providing exceptional services, competitive prices and a wide range of trading tools. Find the right opportunities and trade over 300+ Financial Instruments in the global markets, with 24/7 support to embark your way to success! CapitalXtend takes client protection very seriously and client’s security and confidentiality are of utmost important. Client’s money is held in segregated trust accounts i.e. tier 1 banks and not held in CapitalxTend’s own funds.

For more information about CapitalXtend, contact them directly.

About Financial Commission

Financial Commission is an independent external dispute resolution (EDR) organization for consumers/traders who are unable to resolve disputes directly with their financial services providers that are members of the Financial Commission. The Financial Commission initially set out to provide a new approach for traders and brokers alike to resolve any issues that arise in the course of trading electronic markets such as Foreign Exchange, and then expanded into CFDs and related derivatives, in addition to certifying technology platforms used for trading.

For more information please contact us at [email protected]

September 14th, 2020, The Financial Commission, today announces a strategic partnership with online FX industry news websites Industry Spread and Traders Spread to deliver expanded media and public relations opportunities for trusted brokers, exchanges, fintech, and education providers. The new partnership will offer exclusive benefits to Financial Commission members and partners in advertising, media, and public relations. 

Exclusive Benefits

With the new partnership, Financial Commission approved members can take advantage of exclusive discounts for display media, sponsorships, guest posts, and interviews, as well as participate in the Business ORG directory and broker comparison listings. The new opportunities provide companies with engaged B2B and B2C audiences interested in FX, CFD, and digital currency trading. 

Approved broker members are also invited to collaborate with Traders Spread’s editorial team on distributing proprietary market research to thousands of interested traders around the world. 

The Industry Spread & Traders Spread 

The Industry Spread is a news and information site built for the global trading industry. The site provides the B2B trading industry with the information they need to keep informed about trading technology, changing global regulations, new industry partnerships, and announcements of the latest executive moves. The Industry Spread doesn’t just cover FX or digital currencies, the news portal covers all exchange-traded markets as well as OTC products.

The Traders Spread is the global home for traders who want the best news and trading solutions. Whether you are a new or experienced trader you will find information to help your trading covering Forex, Commodities, Indices, and global equities.

About Financial Commission

Financial Commission is an independent external dispute resolution (EDR) organization for consumers/traders who are unable to resolve disputes directly with their financial services providers that are members of the Financial Commission. The Financial Commission initially set out to provide a new approach for traders and brokers alike to resolve any issues that arise in the course of trading electronic markets such as Foreign Exchange, and then expanded into CFDs and related derivatives, in addition to certifying technology platforms used for trading.

For more information please contact us at [email protected].

The Financial Commission has been notified by concerned traders regarding the companies and associated websites of GIV CAPITAL, AvalonMarkets (AvalonMarkets Capital Advisors Corporation), Wizards trading, and Orion Fx Pro.

Upon reviewing the submitted information from potential customers of these brokers, the Financial Commission has determined that the indicated companies and associated websites may be used to scam and defraud traders and investors. As such, the Commission does not recommend to do business with any of the above-mentioned companies neither individuals purporting to represent these brokers on social media and in private messages on popular messaging apps. Given this information, GIV CAPITAL, AvalonMarkets (AvalonMarkets Capital Advisors Corporation), Wizards trading, and Orion Fx Pro placed on the Financial Commission’s Warning List.

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July 16th, 2019, The Financial Commission today announced the successful participation of its recently launched Blockchain Association as an exhibitor and workshop presenter at the Barcelona Trading Conference (BTC), which took place on July 10-11th in Barcelona, Spain. Blockchain projects, technology providers and other interested parties met with Association representatives to discuss the recently launched external dispute resolution (EDR) and security audit certification services.

Barcelona Trading Conference

The first annual BTC took place at the Barcelona International Convention Centre and brought together over 50 exhibitors, speakers and hundreds of attendees. The Association was pleased to receive a high level of interest among the event’s participants and guests, highlighting the significance of the Association’s services for the Blockchain industry and digital assets today.

Booth visitors were provided with demonstrations on the EDR process, as well as the criteria required to obtain a security audit certification from the Association’s experts.

Workshop: Practical Approaches to EDR

 

During the first day of the event, the Association’s Chief Operating Officer, Nikolai Isayev, hosted a workshop to highlight the history of existing EDR mechanisms and how they were applied to the new EDR service offered by the Association.

Blockchain Association Chairman of the Board, Peter Tatarnikov commented on the event: “We are excited for the success of the first ever BTC conference hosted by our colleagues and look forward to more important events in the future. We are glad to have met and networked with leading technology and other providers at the event”.


About the Blockchain Association

The Blockchain Association is uniting cryptocurrency exchanges and financial firms transacting on the blockchain that are committed to upholding the highest standards of commercial honor and best business practices by providing their customers free external dispute resolution (EDR) services. In joining the professional community companies and individuals have the unique opportunity to consult with industry experts, legal and compliance professionals and fellow association members about regional regulations and compliance in key global markets where digital currencies are in very high demand.

New Members and Services, Continued Growth and Efficiencies, Additional Business Segment and Appointments

February 6th, 2019: The Financial Commission today announces the results of its 2018 annual report. From the creation of a new business segment for digital asset firms to the expansion of its existing member services for FX and CFD brokers, the Financial Commission proves its ability to diversify and the vital role it continues to play supporting international market participants.

Accordingly, Financial Commissions continues to be one of the fastest-growing and most recognized independent SRO and EDR body in the global retail Forex industry.

Financial Commission’s 2018 annual report shows sustained growth in many of its key business drivers, surpassing some previously achieved records. While the amount of total compensations awarded to broker member clients in 2018 moderated to $784,380, down from $1,564,700 YoY, the number of total new complaints rose to a record 945. Likewise, the number of resolved complaints increased 23% YoY to 816, up from 629.

Financial Commission services – including assisting with disputes – continue to see significant demand and interest from the broader trading community. The amount of complaints registered against non-member brokers totaled 129, with a majority (82) related to funds withdrawal issues. Furthermore, the amount of trading-related complaints for the non-member segment increased 3x as compared to 2017.

As the number of filed and processed complaints increased by 20% and 23% respectively for the calendar year, the timeframe of resolving the average complaint increased by nearly 20% to 7.9 days, as compared to 6.59 days in 2017. The Dispute Resolution Committee (DRC) of the organization attributes this rise to the increased number of processed complaints and the complexity of submitted cases that require additional time for expert input to ensure a balanced and transparent resolution.

The Dispute Resolution Committee continued to see increased geographical diversity among broker clients who submitted complaints or otherwise inquired with questions to the organization. Specifically, a significant amount of complaints were received from Asia, Latin America and The Middle East, as compared to prior years. Likewise, only 21% of all complaints were submitted in English, highlighting the Financial Commission’s multi-language capabilities of handling disputes.

The Commission remained steadfast in improving its core business in 2018 with the launch of additional “Value added” services for broker members. Provided at little or no cost depending on the needs of the member, the services include a virtual dealer platform, multi-asset liquidity, a community-driven registry of client watchlists and an order execution quality certification from partner Verify My Trade.

The Verify My Trade order execution quality certification is similar to the “best execution” requirements in major international jurisdictions, providing an added layer of transparency for brokers and their customers by highlighting the quality of trade executions. In 2018, nine broker members were certified by VMT.

Further to Financial Commission’s core business, the organization launched new a self-regulatory effort in response to cryptocurrency market developments, with the establishment of a Blockchain Association, and guided by a newly formed Blockchain Expert Committee (BEC). Membership in the Blockchain Association will extend the free dispute resolution service already available to a new segment digital asset (cryptocurrency) traders and Blockchain firms. The Association and BEC aim to solve common issues and questions arising from physical exchange of digital currencies by customers, storage of digital assets on the Blockchain, and regional regulations and compliance in key global markets where digital currencies are in high demand. In 2018, the Association added 4 approved member firms and appointed 11 experts to the BEC.

Financial Commission also took proactive steps to improve trader education and regulatory insights for its broker members. In September 2018 the Expert Opinion column was launched on the organization’s official website providing free articles from industry experts, including members of the DRC and BEC.

The organization’s cross-border synergies with national regulatory bodies continued in 2018, including participation in several meetings with the Association of Forex Dealers (AFD) and Russia’s State Duma Committee on Financial Markets by Financial Commission Chairman, Peter Tatarnikov, where Mr. Tatarnikov consulted committee members on variety of areas, including the regulation of CFDs, improvements to the current Forex legislation and KYC requirements for broker clients, advising on forex and derivatives trading.

In step with its strategy of expanding into digital assets and Asian markets, Financial Commission attended numerous events and participated as an exhibitor, and on a panel at key industry gatherings in 2018 across the globe, including in Europe, Asia, Israel and the US providing ample interaction with the public including gauging hearing industry sentiment.

Financial Commission 2018 Results in Review

On the backdrop of significant regulatory changes in key Forex market geographies including ESMA-related changes in Europe, as well as volatile trading conditions, Financial Commission was strategically aligned with the needs of the industry in 2018, as evidenced by its results and record achievements. Furthermore, with the expansion into digital assets and Blockchain, the organization also expanded its reach to cryptocurrency traders, investors and tech firms.

Even in mature and electronic markets, it is natural for disputes to arise from time to time, yet the process for resolving disputes between counterparties, including broker-to-client trading, is not always straightforward. Financial Commission’s mission is to assist the industry in overcoming these inevitable challenges, by providing fair and efficient dispute resolution as a core service.

When grievances cannot be amicably resolved between member brokers and their customers, a formal complaint is filed with Financial Commission – where it is then examined using a systematic approach and is fully investigated before being reviewed by the DRC to render a non-bias decision. Using a proven dispute resolution process, Financial Commission achieved another exceptional year across some of its key operating metrics during 2018, including the following highlights:

2018 Highlights

2018 Statistics in Review

Below the Commission presents further details of its Annual Report for 2018, with statistics on the number of complaints handled and key metrics regarding processing and mediation results. The statistics information is insightful to our members and their clients, the public, and for brokerages and technology developers that are considering the benefits of obtaining membership with the Financial Commission and/or are interested in learning about the organization’s structure.

As market participants continue to demand best execution and fair dealing, the need for transparency continues to grow and brokers that are willing to voluntarily demonstrate transparency by becoming members.

Building trust is crucial and using fair and neutral 3rd party dispute resolution – that Financial Commission provides – is an effective solution in cases where clients or brokers cannot resolve matters together and seek an independent channel and wish to avoid often complex legal or costly arbitration alternatives. The Financial Commission continues to achieve this objective by providing brokerages and technology firms with the benefits that accompany membership status, as seen in the statistics results for 2018.

As the number of new member continued to grow, there was a significant increase in the total number of complaints received in 2018 (945 complaints filed), compared Year-over-Year from 2017 (764 complaints filed). This nearly 20% increase was driven from the addition of new members reflecting the increasing credibility and positive reputation Financial Commission has been earning since its foundation, and coupled with market volatility from major geopolitical events during the year.

The monetary amounts for complaints filed during 2018 ranged from as low as $100 to as much as $76,800, and the total amount of compensation that was paid out was $784,380 from a total of 945 complaints filed. The six-figure total compensation sought highlights the increased monetary significance of the complaints processed by the DRC and broker client’s reliance on the Commission in getting disputes resolved (as opposed to, in some cases, resorting to other regulatory bodies and legal channels including costly arbitration).

The geographical reach of the Commission, as well as language options for traders continue to diversity the pool of traders who submit complaints for review. Thus, while the Russia & CIS region continues to be the prominent geographic origin of trader disputes, Asia, the Middle East and Latin American now account for 11%, 9% and 8% of all disputes files in 2018, respectively. Likewise, 4%, 5% and 6% of complaints were processed in Asian, Latin and Arabic languages, respectfully.

Overview of 2018 Complaints Statistics:

o   Complaints filed against Members 816 (86%)

o   Complaints filed against non-Members 129 (14%)

o   A record 945 Complainants sought $3,184,932

o   Maximum complaint amount awarded $260,240.00*

o   Minimum complaint amount awarded $10.00

o   Resolutions in favor of client 153 (19%)

o   Resolutions in favor of broker 373 (46%)

o   Out of jurisdiction 290 (36%)

*Includes account trading bonuses

Types of Complaints

Trading complaints are directly related to the process of trading on the market and the affect of execution of orders, payment of margins, calculation of commissions, forced liquidation of positions and other parts of the trade cycle. These complaints are considered by the Dispute Resolution Committee and included in the statistics.

o   against Members 228

o   against non-Members 3

Financial complaints are related to transactions on the account, and in majority of cases involve delays in withdrawals. Such complaints do not fall under dispute resolution process; however, the Financial Commission never rejects such complaints and helps advocate the payment process with clients till the end. We do not record cases of non-payment of funds to the clients by Member-companies. Nevertheless, in cases when such complaints are received against non-member companies providing of a refund to the client from the broker is often very problematic.

o   against Members 283

o   against Non-Members 82

Non-trading complaints are often clients’ complaints about the facts of losses incurred as a result of cooperation with the administering traders and sales consultants. To a lesser extent these are complaints for automatic copying transactions systems and signaling services. Such complaints do not fall under the dispute resolution process; however, we always analyze the contract, risks warning, correspondence and negotiations with the client and also give our assessment of the situation and recommendations for a possible settlement of the dispute.

o   against Members 305

o   against Non-Members 44

Geographies and Languages

Disputes processed by language:

English 21%
Russian 64%
Asian (Thai, Indonesian, Chinese, etc.) 4%
Latin (Spanish, Portuguese) 5%
Arabic 6%

 

Disputes processed by region:

Russia & CIS 62%
Asia 11%
Middle East 9%
Latin America 8%
Europe 7%
Africa 4%
North America 1%

 

Blockchain Association and Blockchain Expert Committee

Financial Commission first engaged with blockchain technology providers in 2015 and recognized the importance of developing best-practices for crypto exchanges which share many parallels to foreign exchange markets and technology used by forex brokers. This is partly because existing laws do not recognize digital assets yet or regulations have not yet been created in many parts of the world.  Even in places where guidelines and guidance exist from regulators, consumer protection mechanisms are still evolving.

Given these circumstances, the Financial Commission developed effective solutions for digital asset traders and investors to increase self-regulatory efforts in the absence of government-sponsored mechanisms. The Blockchain Association relies on the Blockchain Expert Committee (BEC) which is comprised of Blockchain industry experts, including those that have participated in independent 3rd party dispute resolutions in the past, and have studied the facts of each dispute and the processes in place to reach an official resolution. Because the dispute resolution process is not currently based on established market regulations, the resolutions provided are non-binding on the customer and their service provider yet provide significant value in the form of recommendations for both parties.

The BEC is led by Steven Hatzakis, the Global Director of Research, Forex & Crypto for ForexBrokers.com, a Reink Media Group brand. Steven is an active fin-tech and crypto industry researcher and advises blockchain companies at the board level.

Blockchain Association Members

In 2018 the Blockchain Association added 4 approved members.

Blockchain Expert Committee

In 2018, the Financial Commission appointed 11 experts to the BEC. To find out more about the business profiles of each expert, please visit our website.

Steven Hatzakis – Global Director of Research, Forex & Crypto for ForexBrokers.com

Simon Grunfeld – Founder & Executive Director – Ibinex

Dmitri Turkevich – Director of Business Development at Rambler&Co.

Aleksey Kutsenko – CEO Tools4Brokers.com

Bryan Feinberg – CEO and Founder of Etheralabs, Zephyr and P2Primex

Pavel Salas – CEO Tokenbox

Stanislav Shamayev – Crypto and Blockchain Business and Corporate Attorney

Vasily Alexeev – СТО Serenity, CEO UpTrader

Clark Hogan – Founder Byzantine Works

Rika Khurdayan – Dilendorf Khurdayan PLC

Max Dilendorf – Dilendorf Khurdayan PLC

Katerina Troshina – Co-Founder SmartDec

2018 Events, Meetings, Developments, and Cross-border Collaborations

Continuing into commitment to the APAC region, Financial Commission exhibited at the 2018 iFX Expo in Hong Kong which took place at the end of January, followed by the 2018 Asia Trading Summit in Shanghai in March, followed by the 2018 iFX Expo in Cyprus in May, as well as participated in the 2018 IFINEXPO in Beijing. In November 2018 the organization also exhibited at the Finance Magnates London Summit.

 

Echoing its strategy of expansion into digital assets and Blockchain in 2018, the Financial Commission participated in the 2018 Trading Show New York, Blockchain Shift 2018 in Miami and the Next Block Blockchain Conference in Tel Avil in December.

 

 

Continued interaction with government regulators included consultations by Financial Commission Chairman, Peter Tatarnikov at important meetings of the Expert Council of the Association of Forex Dealers (AFD) at the Committee on Financial Markets of the State Duma, as well as the III International Conference on the Protection of Investors Rights in Moscow. Mr. Tatarnikov assisted the AFD in a variety of areas, including the regulation of CFDs, improvements to the current Forex legislation and KYC requirements for broker clients.

Public feedback continued to be supportive of the role that Financial Commission holds in the industry and these views were supported by the increased number of new members and other key areas of growth experienced during the year.

New Member Announcements in 2018

 

Appointments Made to the DRC in 2018

A total of three persons were appointed to Financial Commission’s DRC in 2018, bringing the total current number of committee members to twenty one.

Demetrios Zamboglou – Chief Business Developer Officer in Lykke AG

Demetrios is a multi-award winning executive and academic financial market specialist, holding a Fellow Charter Membership from the Chartered Institute of Securities and Investments (CISI) and he is the recipient of the European Commission (2017), Microsoft Research Grant (2016), the Amazon Web Services Award (2014) and the 30 under 30 prize by Square Mile Magazine in 2011. Dr Zamboglou obtained his MEng in Computer Systems Engineering with concentration in Formula Engines from Lancaster University, and his MSc from CASS Business School, where he specialised in IPOs and financial markets. Dr Zamboglou holds a PhD from King’s College London in Behavioural Finance. Demetrios Zamboglou is the Chief Business Developer Officer of Lykke AG, a financial technology company, responsible for the Firm’s International Business. Dr. Zamboglou joined the Firm in November 2016 from FXTM, where he led the firm’s UK operations. Prior to that, he held progressively senior roles as a corporate executive, risk manager, and quantitative analyst. Before Lykke, Dr. Zamboglou held Executive leadership roles at FXTM, zebrafx and FOREX CLUB specialising in issues including business development, strategy, risk management, market-making, and compliance.

Roland Gemayel – Chief Dealer in Lykke

Roland Gemayel holds numerous degrees, including a PhD in Finance from Kings College in London, as well as a Master of Science with distinction from Cass Business School. Prior to joining Lykke, Roland was the Chief Dealer at Maximus FX and is also the founder of eSocialTrader – a financial resource on the topic of social trading, where Roland publishes opinions, experience, and research findings on the growing phenomenon of social trading. His work is published in top academic finance journals. Roland is a senior finance professional with over seven years of international experience in risk management, market making, financial modeling, consulting, product development, business operations, and strategy. His current work at Lykke as the chief dealer involves developing market making algorithms and building performance metrics and risk systems to ensure steady growth of trading operations.

Pavel Khizhnyak – Founder of Tradefora

With Bachelor degree in Oriental science, MBA in Project Management, vast experience in Asian markets, and being fluent in Mandarin Chinese, Pavel is a frequent guest speaker at regional industry events and roundtables.  In 2013 Pavel founded Trade Exact Consulting, which provides market entry and business development services for brokers expanding into Asian markets. In 2015 Pavel became a Founding Partner of Tradefora PLC – OTC industry’s first fully automated TCA and trade execution analytics engine for retail FX, CFD, and margin crypto traders.

Current Members of the Dispute Resolution Committee (DRC)

  1. Anatoly Bulanov – Head of Dispute Resolution Committee
  2. Simon Grunfeld  – Founder, Gallant Partners
  3. Ilan Azbel – CEO, AutoChartist
  4. Lior Nabat – CEO, Tradency
  5. Aleksey Kutsenko – CEO, Tools4Brokers
  6. Juan Pablo Jutgla – CEO, Better Way FX Consulting
  7. Akin Abbak – Managing Partner, Abbak Attorneys at Law
  8. Kristina Nettles – Vice President, Integral
  9. Nir Porat – Co-Managing Partner,  Ben Basat, Porat & Co.
  10. Peg Reed – COO, Forex Development Corporation
  11. Dr. Anna Becker – Founder, Sherpa
  12. Ran Cohen – Founder, Traders Education
  13. Carl Elsammak – CEO, Kammas Trading
  14. Maor Lahav – COO and co-Founder, Panda Trading Systems
  15. Quinn Perrot – GM, TRAction Fintech
  16. Brian Phillips – Founding Partner Argosy Global Advisors
  17. Alexey Sidorov – Chairman, Financial Market Development Association of Belarus (ARFIN)
  18. Valery Dolgov – CEO IndigoSoft
  19. Demetrios Zamboglou – Chief Business Developer Officer in Lykke AG
  20. Roland Gemayel – Chief Dealer in Lykke
  21. Pavel Khizhnyak – Founder of Tradefora

Technology & Education Certifications

The Financial Commission certified the trading technology of FDCtech, Inc. (formerly Forex Development Corporation) and Binomo, as well as the trader education provider Trader’s Education. This brings the total number of certified providers to 12.

 

 

Closing Remarks from Financial Commission Chairman

“We are pleased with Financial Commission’s many achievements in 2018, and are continuing to take steps at improving and expanding our services into 2019. On the backdrop of highly dynamic conditions last year for financial markets and the financial services industry, Financial Commission experienced significant growth in some of our core operating metrics, including a record number of complaints received and processed for the second year in a row. Notwithstanding the addition of new FX broker members and certified firms, we have achieved so much in improving and expanding our core business, as well as launching a completely new venture for digital asset traders. Our Blockchain Association quickly gained traction and attention from industry participants, helping us onboard 4 member firms within just the first month of operation and assemble a group of experts to assist us going forward. We thank all of our members and supporters dedicated to helping foster transparency with their commitment to our rules and use of Financial Commission’s services, as we now enter our 7th year of operation. We continue to welcome new members and encourage new and existing brokerages, technology developers, digital asset exchange and Blockchain firms, whether regulated, unregulated, or self-regulated, to submit their membership application to Financial Commission, and review our requirements to see if your firm will qualify for approval. Members that become approved show their customer their willingness to be open and transparent and, Financial Commission will stand by both sides in cases where a complaint is filed through our EDR system, and with the aim to bring it to resolution fairly and swiftly. We look forward to continuing to improve our core services for FX traders and continue building out our digital asset and Blockchain-focused segment. Likewise, we hope to continue to provide valuable education and resources to help them determine the best way forward in their trading.”

Peter Tatarnikov,

Chairman,

Financial Commission

January 29th, 2019: The Financial Commission today announces successful participation as an exhibitor at the 2019 IFX EXPO Asia, which took place January 22-24 at the Hong Kong Convention Center. Distinguished broker members and interested parties met with representatives to discuss Financial Commission’s services for FX and digital asset trading providers.

 

 

IFX EXPO event in Hong Kong saw more than 2,500 attendees, 60+ industry professionals and over 100 confirmed exhibitors and representatives from hundreds of financial services providers starting from the biggest IBs to top-tier retail brokers, asset managers, technology leaders, banks, hedge funds, and regtech startups.

 

Participation in the IFX EXPO Asia event supports the industry and provides market participants with the chance to learn more about the Financial Commission’s new dispute resolution services for digital asset traders and investors. This includes the new Blockchain Association and Blockchain Expert Committee, which include a growing list of digital asset firms that are committed to upholding the highest standards of commercial honor and best business practices in the Crypto and Blockchain spaces.

 

Commenting about the event participation, Financial Commission Chairman, Peter Tatarnikov said, “We are proud to have successfully attended the IFX EXPO and want to thank all our members and delegates at the event that showed support.”

“The Financial Commission continues to improve and expand its business model with new services for FX broker members and an entirely new association to help protect digital asset traders and investors, as well as promote self-regulatory efforts for Blockchain firms. Given the feedback we have received, we feel there is a great necessity in the services we provide for our clients from the side of market participants.”

About Financial Commission

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages that participate in global foreign exchange (forex), derivatives, and CFD markets. Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

To find out how the Commission is expanding efforts into self-regulation and transparency for the digital currencies and Blockchain markets, please visit the Blockchain Association page of our website.

December 14th,  2018, The Financial Commission today announces its successful participation at the Next Block conference hosted by Krypton Events, which took place at TASE – The Tel Aviv Stock Exchange Conference Center on Wednesday, December 12th.

 

The event brought together over 350 industry professionals from the blockchain and cryptocurrency field. Numerous keynote speakers from the digital trading and investment community provided insights into the latest industry trends, challenges and solutions, including David Weild IV, former Vice Chairman of NASDAQ, Chairman, and CEO of Weild & Co. Inc.

Our representatives met in person with event delegates to discuss developing trends in blockchain and cryptocurrency technology, as well as regulatory efforts in the space. Likewise, during the event, we met with representatives of Blockchain technology companies to discuss common issues related to digital asset security and performance. Given the Commission’s continuing goal of increasing transparency for the digital asset industry, our discussion focused on the Financial Commission Blockchain Association’s efforts to provide free dispute resolution services to digital asset investors and traders.

Commenting on the event participation, Financial Commission Chairman, Peter Tatarnikov said, “Our organization believes it is important for digital asset investors and traders to have access to a free independent 3rd party dispute resolution mechanism if they cannot settle a matter with their exchange or ewallet. It was important to attend the Next Block conference to help us communicate this message and highlight our new Blockchain Association as an example of self-regulatory efforts for digital assets and financial firms that transact on the blockchain. We look forward to future events both in Israel and elsewhere to interact with our professional and regulatory counterparts on improving conditions in these growing new markets.”

About Financial Commission

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages that participate in global foreign exchange (forex), derivatives, and CFD markets.

Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

To find out how the Commission is expanding efforts into self-regulation and transparency for the digital currencies and Blockchain markets, please visit the Blockchain Association page of our website.

22 Oktober 2018, Financial Commission, organisasi penyelesai sengketa eksternal mandiri terkemuka yang berbasiskan keanggotaan bagi pialang daring internasional yang berpartisipasi di pasar valuta asing (forex), derivatif dan CFD global dengan bangga mengumumkan suksesnya partisipasi organisasi pada Konferensi Internasional Perlindungan Hak-Hak Investor ke-3, yang bertempat di Moscow, Rusia pada 2-3 Oktober 2018.

 

Acara ini digelar disela-sela World Investor Week 2018, yang mempromosikan edukasi dan perlindungan investor dan diselenggarakan oleh Federasi Rusia. Konferensi tahunan ini menyatukan para profesional industri yang berasal dari pasar sekuritas, valas, pembiayaan mikro dan mata uang digital di Rusia dan membahas berbagai isu terkini terkait dengan hak-hak dan perlindungan investor di Federasi Rusia.

 

Atas undangan The Federal Foundation for the Protection of Investors and Shareholders rights, Ketua Financial Commission, Peter Tatarnikov bergabung pada sesi ke-3 konferensi: Praktek terbaik Persekutuan Negara-Negara Anggota Ekonomi Indo-Eropa pada regulasi pasar OTC (over-the-counter). Bersama dengan anggota panel lainnya, meliputi para perwakilan dari Association of Forex Dealers (AFD), satu-satunya SRO terakreditasi yang menyatukan semua pialang Forex berlisensi di Rusia, Bank Sentral Rusia, Bank Nasional Belarus dan State of Duma Federasi Rusia, Peter menguraikan proses penyelesaian sengketa yang efektif yang dicanangkan oleh Financial Commission dan cukup populer diseluruh dunia, selain itu beliau juga memberikan komentarnya tentang proposal perubahan perundangan FX Rusia.

Panel tersebut juga mengulas proposal perubahan leverage maksimal yang diperbolehkan untuk perdagangan ritel FX di Rusia, termasuk keuntungan dan kekurangannya. Para peserta sepakat menurunkan leverage termasuk memperluas cakupan produk merupakan kompromi logis ditahap awal pengembangan pasar FX Rusia yang teregulasi. Topik diskusi penting datang dari pengunjung yang membahas isu pedagang FX Rusia yang masih memilih membuka akun di luar (offshore) dikarenakan kondisi perdagangan lebih menguntungkan di negara lain. Terkait isu ini, panel mengutarakan pendapat yang berbeda-beda, meski secara umum semua pihak sepakat pasar FX yang teregulasi di Russia harus semakin bersaing untuk menarik investor-investor domestik.

Financial Commission akan melanjutkan jadwal konferensi di musim gugur, pada November ini dengan keikutsertaan di Magnates London Summit di London pada 13-14 November. Kami mengundang anggota pialang dan semua pihak yang berminat untuk menghubungi kami di [email protected] untuk mengagendakan pertemuan, membahas perluasan layanan kami, inisiatif regulasi mandiri dan mediasi perselisihan.