July 10th 2023, The Financial Commission, a leading an independent, non-governmental self-regulatory organization and external dispute resolution (EDR) forum, announces increases in several key operational metrics, including amount sought and awarded to traders, trade related complaints and average complaint values, as part of its quarterly Complaints Digest. The organization also recorded slower dispute resolution times, with complaints being resolved on average in 8 days.
As part of its founding core principles to protect traders from possible scams, ponzi schemes and fraudulent activities online, The Financial Commission placed over 45 websites on its Warning List, identified and issued public warnings regarding clone websites and fake representatives.
Key highlights for 2Q 2023 vs.1Q 2023:
- New filed complaints down 3%
- Compensation sought from all brokers increased 3.5x to $13.2M
- Compensation awarded to traders increased 170% to $212,983
- Average complaint values up 40x to $252,104*
- Average resolution times increased 43% to 8 days
*Average complaint values impacted by several high-value complaints resolved during the quarter
Quarter Over Quarter Comparison
- Significant increase in new complaints values
- Substantial rise in amounts awarded to traders
- Increase in share of trading & financial complaints
- Rise in HNW value complaints
- Complaints resolution times slowed to 8 days
The continued subduction of market volatility, attributed to the slowing pace and in some cases pauses of interest rate hikes, and inflation globally possibly curtailed retail trading among investors in the second quarter of 2023 and led to changes in several key metrics of The Financial Commission. Specifically, the organization experienced a 3% slowdown QoQ in new complaints filed, as well as a 7% drop in the total number of complaints resolved in the quarter. Nonetheless, complaints amounts sought and awarded, as well average complaint values soared to significantly high levels. While some of the statistics were impacted by several large HNW complaints, the overall increases indicate that complaints submitted to The Financial Commission forum continue to grow in value this year and, evidently, so does the need for unbiased, independent and thorough investigation of such disputes.
There was also a noticeable increase in the complaints topics for the period, with increases in trading-related (6% QoQ) and financial-related (4%) complaints, which indicate that traders are continuing to find trading opportunities, even in possible narrow price ranges in FX and CFD markets.
During the quarter, the Dispute Resolution Committee (DRC) managed to accumulate less complaint investigations carrying over into 2Q, although experiencing an uptick in average resolution times due to the complexity and duration of trading-related complaint investigations during this time.
About Financial Commission
The Financial Commission has conducted dispute resolution services specifically for FX and CFD traders and broker member firms since 2013 as an independent, non-governmental self-regulatory organization and external dispute resolution (EDR) forum. For more information, click here or email us at [email protected].