Financial Commission Reports Increases in Amounts Sought from Brokers and Average Complaint Values Amid Swifter Dispute Resolution Times Among Key Metrics for December 2021

The Financial Commission / Commission News / Financial Commission Reports Increases in Amounts Sought from Brokers and Average Complaint Values Amid Swifter Dispute Resolution Times Among Key Metrics for December 2021

January 10th 2022, The Financial Commission today announces increases in amounts sought from brokers and average values of complaints in the last month of the year as part of its monthly Complaints Digest. The organization also experienced a continued improvement in already swift average dispute resolution times, with a 5.3 days average for the month.

Key monthly highlights for December 2021:

  • New monthly complaints increased to 275 
  • Compensation sought by traders grew by 39% to $1,992,978
  • Compensation sought from non-member brokers up 245%
  • Compensation awarded to traders totalled $23,762
  • Average complaint values increased 34% to $7,248
  • Average resolution time improved to 5.3 days

Month Over Month Comparison

Key Takeaways

  • The Commission experienced an increase in newly filed complaints for December for a total of 275
  • The amount of compensation sought by traders rose substantially again in December to $1,992,978 or 39% MoM
  • The total amount awarded to traders decreased slightly to $23,762
  • The average value of complaints filed in December was 34% higher than November at $7,248
  • Complaints in December were resolved in 5.3 days on average, evidencing a 12% improvement month over month

Conclusions

The Financial Commission Dispute Resolution Committee (DRC) did not experience a shortage of complaints heading into the end of 2021 as retail traders continued to find trading opportunities in global markets. The DRC continued to process a significant amount of complaints that grew steadily over the previous months. The DRC was able to award a smaller amount of compensation to traders than in the previous month while experiencing a significant jump in the amounts sought by traders from non-member brokers in December.  Roughly 16% of new complaints filed with the DRC in December were valued between $1,000-$10K+, highlighting the continued importance of the organization to investigate complaints with a significant monetary value. 

About Financial Commission

Founded in 2013, the Financial Commission is a leading independent member-driven external dispute resolution (EDR) organization for international online brokerages, exchanges and Blockchain firms that participate in global foreign exchange (forex), derivatives, CFD and digital asset markets.

The Financial Commission provides efficient compliance solutions to its members, alongside its External Dispute Resolution (EDR) mechanism that serves as an effective channel for processing complaints from clients of member firms.

For more information please contact us at [email protected]

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