Financial Commission Membership

Financial service providers can join FinCom at any time pending approval.

Financial service providers can apply online or for a membership pack and more information please contact the Financial Commission.

FAQ About the Financial Commission

  • What is the Financial Commission?
  • What are the objectives of the Financial Commission?
  • What happens when a customer files a complaint?
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CAN WE ASSIST?

The Financial Commission offers an impartial dispute resolution to assist consumers to resolve complaints with participating financial services providers.

Our services are free to consumers

Company News


Financial Commission Announces LQD as Latest Approved Member

January 19, 2017 – Hong Kong & New York: Leading external dispute resolution (EDR) organization, Financial Commission, catering to the financial services industry and operated by FinaCom PLC, today announces LQD Limited as its newest approved member. LQD’s status as a member of the Financial Commission took effect on January 13, 2017, following the approval […]

Financial Commission Announces JustBroker as Latest Approved Member

December 26, 2016 – Hong Kong & New York: Leading external dispute resolution (EDR) organization, Financial Commission, catering to the financial services industry and operated by FinaCom PLC, today announces JustBroker as its newest approved member.   JustBroker’s status as a member of the Financial Commission took effect on December 15, 2016, following the approval […]

Global FX Code

The collective global foreign exchange markets are undergoing a gradual shift at the highest levels that should bring greater integrity for participants including major dealers and individual retail traders in the months and years ahead. Meanwhile, regulators are collaborating across borders on efforts such as the global fx code to help standardize best practices for […]

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Who can make a complaint?

Almost all people and small businesses can use the FinCom service.

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Who decides the outcome of the complaints?

Find out who is on the Dispute Resolution Committee.

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How the process works?

Once a complaint is made, what happens?

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What's covered?

What complaints can FinCom consider? The full list is here, or for more information, see the FinCom FAQ page.

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