Financial service providers can join FinCom at any time pending approval.

Financial service providers can apply online or for a membership pack and more information please contact the Financial Commission.


  • What is the Financial Commission?
  • What are the objectives of the Financial Commission?
  • What happens when a customer files a complaint?
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The Financial Commission offers an impartial dispute resolution to assist consumers to resolve complaints with participating financial services providers.

Our services are free to consumers

Company News

Financial Commission Successfully Participated in Asia Trading Summit

April 12, 2017 – Hong Kong & New York: Financial Commission, a leading External Dispute Resolution (EDR) organization, operated by FinaCom PLC, servicing online brokerages and technology providers within the financial services industry is pleased to announce its recent successful participation at the Asia Trading Summit in Shanghai. Financial Commission took part in Asia Trading […]

Financial Commission Warns Public Against List of Companies Not Recommended

April 11, 2017 – Hong Kong & New York: Financial Commission, a leading independent external dispute resolution (EDR) organization for the financial services industry, today announces the publication of a warning list to inform the public of companies that we do not recommend, following numerous reports and complaints filed by customers regarding these non-member firms. […]

Financial Commission Expels EQMarkets and Takes Emergency Action to Help Clients

April 10, 2017 – Hong Kong & New York: Financial Commission, a leading external dispute resolution (EDR) organization, operated by FinaCom PLC, today announces that it has permanently expelled EQ Markets LTD (EQMarkets) from membership with the Financial Commission and that emergency action will be taken to help protect two EQMarkets’ clients affected. In order […]

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Who can make a complaint?

Almost all people and small businesses can use the FinCom service.

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Who decides the outcome of the complaints?

Find out who is on the Dispute Resolution Committee.

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How the process works?

Once a complaint is made, what happens?

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What's covered?

What complaints can FinCom consider? The full list is here, or for more information, see the FinCom FAQ page.

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