Commission Operations

Commission Operations2020-02-20T13:32:27+00:00

Resolution Statistics

Year
COMPLAINTS AWARDS RESOLUTION
Against Members Against Non-Members Total Clients Brokers Not Resolved or Withdrawn Ratio % Av. Time(d)
2013 7 12 19 3 8 8 57.89 14
2014 37 21 58 13 22 14 60.34 13
2015 64 29 93 26 47 20 78.49 12
2016 128 37 165 39 61 65 60.61 7.12
2017 629 135 764 198 364 202 73.56 6.59
2018 816  129 945 196 416 333 64.76 7.9
2019 745 267 1012 179 451 382 62.25 6.77
Total 2426 630 3056 654 1369 1024 60% 10,10

Case Examples

Customer Complaint Dated March 20th 2019

Complaint Matter Mr. XXX has lodged his complaint with the Financial Commission on the following grounds: The Client used account # 72790 for active trading in the Forex market. According [...]

Customer Complaint Dated May 18th 2019

Complaint Matter Mr. XXX has lodged his complaint with the Financial Commission on the following grounds: The Client used account # 20056027 for active trading in the Forex market. According [...]

Customer Complaint Dated September 24th 2019

Complaint Matter Mr. XXX has lodged his complaint with the Financial Commission on the following grounds: The Client used account # 720170772 for active trading operations in the Forex and [...]

Annual Reports

Financial Commission Posts Record Resolution Times Among Key Metrics In July Complaints Digest

August 5th,  2020, The Financial Commission announces its operating metrics for the month of July 2020 as part of its monthly Complaints Digest. The organization experienced a slowdown in new [...]

Financial Commission Reports Strong 1H 2020 Results and Continued Growth

July 15th,  2020, The Financial Commission today announces its operating metrics for the first half of 2020 as part of its ongoing Complaints Digest publications highlighting the organization’s performance. Heightened [...]

Financial Commission Publishes 2019 Annual Summary Highlighting Record Growth, Continued Efficiencies and New Services

February 10th, 2020: The Financial Commission today announces the results of its operations for the previous year with the publication of the 2019 Annual Summary. With record-setting key metrics and [...]

Industry Events Participation

Financial Commission Participated in Virtual Vision Finance 2020 Expo Online

June 15th, 2020, The Financial Commission today announces its successful participation in the Virtual Vision Finance 2020 conference, which took place online Wednesday, June 10th. The organization’s representatives met virtually [...]