The examples provided contain actually resolved complaints between Financial Commission approved brokers and traders. They are provided to highlight the resolution process, for example, monetary compensation, use of the Compensation Fund and instances when brokers do not comply with a decision of the Dispute Resolution Committee. Trader and broker names, as well as account details, have been omitted for privacy.
Customer Complaint Dated January 26th 2018
Complaint Matter Mrs. XXXXXX has lodged her complaint with the Financial Commission on the following grounds: The Client used account # 2100064231 for active trading operations in the FOREX market. The incident occurred on January 26, 2018 at 00:01:57 (server time). [...]
Customer Complaint Dated May 15th 2018
Complaint Matter Mr. XXX has lodged his complaint with the Financial Commission on the following grounds: The Client used account #XXXXX for active trading in Binary Options. The incident on the Client’s account occurred on May 11, 2018. On that [...]
Customer Complaint Dated March 22, 2018
Complaint Matter Mr. XXX has lodged his complaint with the Financial Commission on the following grounds: The Client used trading account #XXXXX for trading operations on the Binary Options market. The incident on the client’s trading account occurred on March [...]
Customer Complaint Dated November 30th 2016
Complaint Matter Ms. XXX has lodged his complaint with Financial Commission on the following grounds: The Client used trading account #XXXXX for trading operations on the Forex and CFD market. Having had little to no experience trading the markets, the [...]
Customer Complaint Dated December 12th 2016
Complaint Matter Ms. XXX has lodged his complaint with Financial Commission on the following grounds: The Client used trading account #XXXXX for trading operations on the Forex and CFD market. Having had little to no experience trading the markets, the [...]
Customer Complaint Dated September 6, 2017
Complaint Matter Mrs. XXX has lodged his complaint with Financial Commission on the following grounds: The Client used account # XXXXX (ECN.MT5) for trading operations on the Forex market. The incident occurred on September 6, 2017, at 17:00 (server time), [...]