The examples provided contain actually resolved complaints between Financial Commission approved brokers and traders. They are provided to highlight the resolution process, for example, monetary compensation, use of the Compensation Fund and instances when brokers do not comply with a decision of the Dispute Resolution Committee. Trader and broker names, as well as account details, have been omitted for privacy
Customer Complaint Dated April 25th 2023
Complaint Matter Mr. XXX has lodged this complaint with the Financial Commission on the following grounds: The client used trading accounts ## 57454, 123052, 156338,
Customer Complaint Dated March 29th 2023
Complaint Matter Mr. XXX has lodged this complaint with the Financial Commission on the following grounds: The client used account # XXX for active trading
Customer Complaint Dated September 17th 2023
Complaint Matter Mr. XXX has lodged this complaint with the Financial Commission on the following grounds: The Client used account # XXX (USD) for trading
Customer Complaint Dated October 17th 2023
Complaint Matter Mr. XXX has lodged this complaint with the Financial Commission on the following grounds: The Client used account # XXX (EUR) for active
Customer Complaint Dated December 17th 2023
Complaint Matter Mr. XXX has lodged this complaint with the Financial Commission on the following grounds: The Client used account # XXX (USD) for trading
Customer Complaint Dated December 14th 2023
Complaint Matter Mr. XXXXX has lodged this complaint with the Financial Commission on the following grounds: The Client used account # XXX (USD) for active
Customer Complaint Dated December 21st 2023
Complaint Matter The Client has lodged this complaint with the Financial Commission on the following grounds: Complaint Matter The Client used account # XXX (SGD)
Customer Complaint Dated June 24th 2022
Complaint Matter The Client has lodged this complaint with the Financial Commission on the following grounds: The Client used account # 1700091006 for active trading
Customer Complaint Dated April 25th 2022
Complaint Matter The Client has lodged this complaint with the Financial Commission on the following grounds: The Client used account # XXX (JPY) for active
Customer Complaint Dated March 9th 2022
Complaint Matter The Client has lodged this complaint with the Financial Commission on the following grounds: The Client used account # 599941130 (USD) for active
Customer Complaint Dated September 7th 2022
Complaint Matter The Client has lodged this complaint with the Financial Commission on the following grounds: The Client used account # 1804263035 (USD) for active
Customer Complaint Dated July 12th 2022
Complaint Matter The Client has lodged this complaint with the Financial Commission on the following grounds: The Client used account # 5269533 (GBP) for active