The examples provided contain actually resolved complaints between Financial Commission approved brokers and traders. They are provided to highlight the resolution process, for example, monetary compensation, use of the Compensation Fund and instances when brokers do not comply with a decision of the Dispute Resolution Committee. Trader and broker names, as well as account details, have been omitted for privacy.
Customer Complaint Dated March 20th 2019
Complaint Matter Mr. XXX has lodged his complaint with the Financial Commission on the following grounds: The Client used account # 72790 for active trading in the Forex market. According to the Client, on Mar 13, 2019, he funded his [...]
Customer Complaint Dated May 18th 2019
Complaint Matter Mr. XXX has lodged his complaint with the Financial Commission on the following grounds: The Client used account # 20056027 for active trading in the Forex market. According to the Client, five positions ## 65477764, 65558331, 65675857, 65679815, [...]
Customer Complaint Dated September 24th 2019
Complaint Matter Mr. XXX has lodged his complaint with the Financial Commission on the following grounds: The Client used account # 720170772 for active trading operations in the Forex and CFD markets. According to the Client, on Friday, September 13 [...]
Customer Complaint Dated May 30th 2019
Complaint Matter Mr. XXX has lodged his complaint with the Financial Commission on the following grounds: The Client used account # 7241004 for active trading in the Forex market. According to the Client, one pending If Done Sell Stop order [...]
Customer Complaint Dated April 23d 2019
Complaint Matter Mr. XXX has lodged his complaint with the Financial Commission on the following grounds: The Client used account # 5002454 for active trading in the Forex market. According to the Client, four positions on two different financial instruments [...]
Customer Complaint Dated July 3d 2019
Complaint Matter Mr. XXX has lodged his complaint with the Financial Commission on the following grounds: The Client used account # XXX for active trading in the Forex market. A number of Short positions with the financial instrument AUDUSD were [...]