Dispute Resolution Form

The Financial Commission / Resolving A Dispute / How to File a Complaint/Dispute / Dispute Resolution Form
Before the Financial Commission can consider your dispute, you need to have complained to the financial services provider and given it an opportunity to resolve your dispute. In most cases, it has 14 days to respond.

    Action to date

    Yes, I have previously lodged or registered this dispute with the Financial Commission
    No, this is the first time I have lodged or registered this dispute with the Financial Commission

    Applicant details

    Dispute details

    Name of the broker you have a dispute with

    Please include as much information as you can, including the type of product involved, the dates the problem occurred, the name, address and telephone number (if you know these) of all
    individuals and firms involved and a description of the problem (please attach a separate page if you need more space than provided)

    Additional Comments

    If you are seeking payment of a sum of money please provide any relevant calculations of your claim(s)

    Supporting documents

    Please attach copies of all documents you have that relate to your dispute. If your financial services provider has written to you about your dispute,
    please ensure that you provide a copy of its response.

    Please do not submit the following information:

    • Personal ID documents: passports, driver’s licenses or other forms of personal identification
    • Financial documents: bank statements, debit/credit card details
    • Login information: usernames or passwords for trading, banking or other accounts

    Please note: Financial Commission representatives will never ask you for your personal or financial details in the process of handing client disputes