Resolution Stats

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Year
COMPLAINTS AWARDS RESOLUTION
Against Members Against Non-Members Total Clients Brokers Not Resolved or Withdrawn Ratio % Av. Time(d)
2013 7 12 19 3 8 8 57.89 14
2014 37 21 58 13 22 14 60.34 13
2015 64 29 93 26 47 20 78.49 12
2016 128 37 165 39 61 65 60.61 7.12
2017 629 135 764 198 364 202 73.56 6.59
2018 816  129 945 196 416 333 64.76 7.9
2019 745 267 1012 179 451 382 62.25 6.77
Total 2426 630 3056 654 1369 1024 60% 10,10

Statistics in Charts

2018

2017

2016

2015

2014

2013