Year
COMPLAINTS AWARDS RESOLUTION
Against Members Against Non-Members Total Clients Brokers Not Resolved or Withdrawn Ratio % Av. Time(d)
2013 7 12 19 3 8 8 57.89 14
2014 37 21 58 13 22 14 60.34 13
2015 64 29 93 26 47 20 78.49 12
2016 128 37 165 39 61 65 60.61 7.12
2017 629 135 764 153 319 157 62% 6.59
2018 816  129 945 153 373 290 56% 7.9
Total 1681 363 2044 387 830 554 60% 10,10

Statistics in Charts

2018

2017

2016

2015

2014

2013