The Financial
|
Year
|
COMPLAINTS | AWARDS | RESOLUTION | |||||
| Against Members | Against Non-Members | Total | Clients | Brokers | Not Resolved or Withdrawn | Ratio % | Av. Time(d) | |
| 2013 | 7 | 12 | 19 | 3 | 8 | 8 | 57.89 | 14 |
| 2014 | 37 | 21 | 58 | 13 | 22 | 14 | 60.34 | 13 |
| 2015 | 64 | 29 | 93 | 26 | 47 | 20 | 78.49 | 12 |
| 2016 | 128 | 37 | 165 | 39 | 61 | 65 | 60.61 | 7.12 |
| 2017 | 629 | 135 | 764 | 153 | 319 | 157 | 75 | 6.59 |
| Total | 865 | 234 | 1099 | 234 | 457 | 264 | 70 | 10,54 |